What you need to know
Some minor traffic crashes must be reported to NSW Police Force using the Community Portal. When and how you report a traffic crash depends on the conditions.
When to call Triple Zero
Call Triple Zero (000) if:
- the incident is happening now
- you are still at the scene of the crash
- a driver/rider/owner left the scene without exchanging details
- a driver/rider appears to be under the influence of drugs or alcohol
- the suspect is still at the scene
- anyone is seriously injured or in immediate danger.
When to report a minor traffic crash online
Minor traffic crashes that meet certain criteria need to be reported to the police.
Crashes should be reported online when:
- the situation is not an emergency or life threatening
- you are no longer at the scene of the crash
- no drivers/riders appeared to be under the influence of drugs or alcohol
- no persons were seriously injured or killed
- all drivers/riders/owners have exchanged particulars
- at least one vehicle involved in the crash had to be towed because of the crash
- you require a NSW Police Event number for insurance purposes.
What you need
- your email address to receive a verification code
- details of the crash, including time, date and location
- details of all vehicles involved in the crash, including description and if registered, registration number and state
- name and address of all other vehicle driver/riders and any damaged property owners
- name, address and date of birth of any person/s travelling within your vehicle who sustained minor injuries.
How to report online
- Select the 'report online' button to go to the NSW Police Force Community Portal.
- In the portal, scroll down to the 'continue' button to start a questionnaire about the crash.
- Answer all the questions to find out how to make a report.
What happens next
- Once you submit your report, you will receive an email confirming the successful submission. The email will have a NSW Police Force Community Portal reference number.
- You may receive a phone call or email from a NSW Police Force, PoliceLink, Customer Service Representative if they need more information.
- Once your report is accepted, you will receive a NSW Police Force Event Number, which you can use for insurance purposes.
Contact
If you have any questions call the Police Assistance Line on 131444 (24 hours, 7 days).
Related information
- What to do at a road crash
- Crash reporting FAQs (this page also has information on major traffic crashes)
Last published: 13 April 2026