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COVID-19 assistance

Extended wait times for calls

A COVID exposure at one of our contact centres is impacting call wait times. Customers calling for issues relating to this transaction may experience extended wait times. We apologise for any inconvenience caused.

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Introduction

A driving record is a history of offences recorded against your licence, and you're able to buy a copy of your own record if you need it.

You can order 2 types of driving record online:

  • an online driving record which cannot be used for legal proceedings, or
  • a certified driving record which can be used for legal proceedings.

Eligibility

  • NSW driver licence holders who have a MyServiceNSW Account.
  • NSW residents who have previously held a NSW driver licence and wish to access their driving record.

What you need

  • a MyServiceNSW Account. If your account is new or you haven't previously entered them, you'll also need:
    • your NSW driver licence details, or
    • the plate number of a vehicle registered in your name.

If you're unable to order online, you'll need:

  • the PDF form – 'Access to Own Personal Records Application'
  • proof of identity documents (such as passport, Photo Card)
  • detailed description of the information you'd like to access.

How to order

  1. Select the 'Order online' button.
  2. Log in, or create your MyServiceNSW Account. Enter your NSW driver licence details if your account is new or you haven't previously entered them.
  3. Read and accept the Terms and Conditions.
  4. Select 'Buy a certified driving record' or 'Buy an online driving record'.
  5. Check and confirm your order details.
  6. Enter your payment details.
  7. Print your transaction receipt, and download your online driving record.

If you're unable to order online:

  1. Download and complete the Access to Own Personal Records Application – PDF.
  2. Make sure you attach all the required documents.
  3. Visit a service centre and submit your application with payment in person, or send to the contact details on the form.

More information

  • Only the certified driving record can be used as evidence in legal proceedings or in a court of law. You cannot use an online driving record in court or for a driver licence disqualification application.
  • If you buy a certified driving record, it will be posted to you at the mailing address recorded with Transport for NSW – you should receive it within 7 days.
  • If you require the record to be mailed to a state other than NSW, you'll need to order via post, using Access to Own Personal Records Application – PDF.
  • When you buy a certified driving record, you automatically get an online driving record as well.
  • If you buy an online driving record, it will be available immediately, and for 7 days.

Payment methods

You can review transaction payment options on our payment methods page.