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If you're registered as a tobacco/e-cigarette retailer with NSW Health and you'd like to keep a record of your RIN, you can request online to have a certificate emailed to you.


  • A person named on the RIN such as the owner, director or contact person, and whose email address or mobile phone number is recorded on the RIN.
  • If there's no email/mobile number assigned to the person on the RIN, then they'll need to call the Tobacco Information Line on 1800 357 412.

What you need

  • your RIN
  • name registered on the RIN.

How to request

  1. Check the eligibility requirements.
  2. Select the 'Request online' button.
  3. Read and agree to the Terms and Conditions.
  4. Select 'Start'.
  5. Enter your name and RIN.
  6. Select 'Next'.
  7. Follow the prompts to verify your identity.
  8. Select 'Retailer Identification Number Certificate'.
  9. Enter your email address.
  10. Select 'Email Certificate".
Last updated: 6 November 2019
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