Welcome to our visual story about applying for a Photo Card.
You can also download this visual story in PDF format.
Filling in the form
You will need to fill in and sign an application form to get a Photo Card.
You can:
- get an application form from a Service Centre, or
- download a PDF form from the Service NSW website.
What to bring
Bring your Photo Card application form and proof of who you are.
If you have a pensioner or seniors card, bring that too.
Read more about how to prove your identity.
Arriving at the Service Centre
A team member will help you choose the right type of ticket.
They will also tell you if you need to do anything else before you go to the counter.
Your ticket
Each ticket has a number. It tells you when it is your turn.
If it is busy, you may need to wait for your turn to talk to a team member at a counter.
Waiting to be served
You can sit, relax, and wait your turn.
It may be busy and some people might need to stand.
If you need a seat but none are available, please ask a team member for help.
Your turn
There are screens that tell you when it is your turn.
Look for your ticket number and the counter number you need to go to.
If you miss your turn or need help, ask a team member.
Being served
Go to the counter number shown on the screen.
Show your ticket to the team member at that counter.
Give them:
- your Photo Card application form
- proof of who you are, and
- a pensioner or seniors card if you have one.
Paying for your Photo Card
You can pay for your Photo Card at the counter using your bank card.
If you have a pensioner card or a seniors card, your Photo Card will be free.
Taking your photo
The team member will ask you to take a seat to have your photo taken.
Receiving your Photo Card
Your Photo Card will be mailed to your address within 3 weeks.
On your way out
Our Service NSW teams love getting feedback. It helps us get better at helping people.
If you want to, you can choose to give feedback using the touchscreen.
Extra ways we can help you
- Special Quiet Hour times with lower lighting (where we can), music turned down and mobile phones on silent mode.
- Extra time and support if you need it. It helps us help you, if you have a Hidden Disability Sunflower Symbol.
- Help in your language.
- Booked appointment times for some of our services to avoid wait times or delays.
- Booked Auslan video remote interpreting.
- Accessibility facilities at your local Service NSW location.
- You can talk with us by calling 13 77 88.
