Face to face and/or over the phone
Personalised support and advice on a range of topics is available from:
- Service NSW Business Concierge service
- Business Connect
- Small Business Commissioner.
Find out how you can access personalised support.
Business rights, protections and acceptable conduct
NSW Small Business Commissioner guides
To help your business prepare for and recover from the impacts of crises and natural disasters, download the helpful free guides available from the Small Business Commissioner website including:
- Prepare for the unexpected: Build a business continuity plan
- Selling to NSW Government: A guide for small business
- Local procurement: A guide to doing business with local councils
- Retail tenancy guide.
Go Local First campaign
To support the recovery of the small business sector, the Council of Small Business Organisations Australia is encouraging customers to buy goods and services from local businesses either instore or online. For more information about how you can get involved in the campaign, visit Go Local First.
Natural disaster support
Repairing and rebuilding your premises
If you're planning to rebuild, learn more about changes to the rules including:
- temporary works for operating your business
- overview of the planning system
- cleaning up and rebuilding
- temporary rules for building works
- how to lodge a development application.
Help people find your business
Free mail redirection
Business continuity plan
Business guide to recovering from disaster
The NSW Small Business Commissioner has produced a step-by-step guide to help businesses, from the moment a natural disaster hits to the days, weeks and months ahead.
Find out more and download a copy of Get back to business: A guide to recovering from disaster.
For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit business.gov.au.
Commercial rent protection
If your business was unable to meet lease commitments between 13 July 2021 and 30 June 2022 due to COVID-19 public health orders, you may be eligible for protections under amendments to Retail and Other Commercial Leases (COVID-19) Regulation 2022.
Customer communication resources
The Australian Government's Department of Health has created publications and posters that small businesses can use to tell their customers about changes to trading during COVID-19. These include video, audio, print ads and fact sheets, and posters for physical distancing, good hygiene practices, mental health and identifying symptoms.
Department of Primary Industries
COVID-19 updates and information for businesses operating in primary industries – including those related to agriculture worker permits and border-crossing information, the health of your workers, industry impacts and industry support – can be found at the Department of Primary Industries.
Insolvency framework reforms
The Australian Government has made changes to its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19.
For more information, visit the Australian Taxation Office.
Privacy guidance for businesses
The Office of the Australian Information Commissioner (OAIC) has advice and guidance on privacy requirements for businesses that need to collect the personal information of customers, including vaccination certificates, for the purposes of COVID-19. To find out more, read the OAIC's privacy guidance.