Face to face and/or over the phone
Personalised support and advice on a range of topics is available from:
- Service NSW Business Concierge service
- Service NSW Business Connect service
- Small Business Commissioner.
Find out how you can access personalised support.
Natural disaster support
Repairing and rebuilding your premises
If you're planning to rebuild, learn more about changes to the rules including:
- temporary works for operating your business
- overview of the planning system
- cleaning up and rebuilding
- temporary rules for building works
- how to lodge a development application.
Help people find your business
Free mail redirection
Assistance for Aboriginal and Torres Strait Islander businesses
Indigenous Business Australia provides economic development opportunities to Aboriginal and Torres Strait Islander people through:
- loans and financial services
- business finance and partnerships.
Find out about assistance available:
Business continuity plan
Business guide to recovering from disaster
The NSW Small Business Commissioner has produced a step-by-step guide to help businesses, from the moment a natural disaster hits to the days, weeks and months ahead.
Find out more and download a copy of Get back to business: A guide to recovering from disaster.
Businesses that are experiencing financial difficulty can visit the Australian Banking Association’s Financial Assistance Hub for answers to frequently asked questions and guidance on next steps.
Customers will need to contact their financial institutions to discuss the options available to them.
ASIC COVID-19 relief
If you're experiencing difficulties meeting your obligations to the Australian Securities & Investments Commission (ASIC) due to COVID-19, you have the option of discussing payment plans and applying for fee waivers. For more information, visit ASIC COVID-19 relief.
For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit business.gov.au.
Department of Primary Industries
COVID-19 updates and information for businesses operating in primary industries – including those related to agriculture worker permits and border-crossing information, the health of your workers, industry impacts and industry support – can be found at the Department of Primary Industries.
Insolvency framework reforms
The Australian Government has made changes to its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19.
For more information, visit the Australian Taxation Office.
NSW Small Business Commissioner guides
To help your business prepare for and recover from the impacts of crises and natural disasters, download the helpful free guides available from the Small Business Commissioner website including:
- Prepare for the unexpected: Build a business continuity plan
- Selling to NSW Government: A guide for small business
- Local procurement: A guide to doing business with local councils
- Retail tenancy guide.
Business rights, protections and acceptable conduct
Go Local First campaign
To support the recovery of the small business sector, the Council of Small Business Organisations Australia is encouraging customers to buy goods and services from local businesses either instore or online. For more information about how you can get involved in the campaign, visit Go Local First.