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Face to face and/or over the phone

Personalised support and advice on a range of topics is available from:

  • Service NSW Business Concierge service
  • Business Connect
  • Small Business Commissioner.

Find out how you can access personalised support.

Business rights, protections and acceptable conduct

For guidance and information about your rights and protections as a business owner and how to treat customers fairly, visit the Australian Competition & Consumer Commission (ACCC) website.

For additional information and support about running your business in NSW including advertising and selling products and services, dealing with customers, acceptable business conduct and how to avoid and report business scams, visit NSW Fair Trading.

NSW Small Business Commissioner guides

To help your business prepare for and recover from the impacts of crises and natural disasters, download the helpful free guides available from the Small Business Commissioner website including:

Go Local First campaign

To support the recovery of the small business sector, the Council of Small Business Organisations Australia is encouraging customers to buy goods and services from local businesses either instore or online. For more information about how you can get involved in the campaign, visit Go Local First.

Natural disaster support

Business premises

Repairing and rebuilding your premises

If you're planning to rebuild, learn more about changes to the rules including:

Help people find your business

Free mail redirection

Australia Post offers free mail redirection for up to 12 months to individuals and small businesses affected by natural disasters. For more information, visit Australia Post's website.

Business support

BizRebuild

BizRebuild provides practical and on-the-ground assistance to businesses affected by natural disasters. They can help businesses recover with assistance ranging from finding jobs for displaced workers to drawing up recovery plans and matching businesses with donated equipment.

Visit the Business Council of Australia BizRebuild website.

Business continuity plan

The NSW State Emergency Service Business Continuity Plan can guide small businesses with planning for emergencies to help reduce damage and costs following a natural disaster. Complete a 10-minute questionnaire to make your plan.

Visit Emergency Business Continuity Plan.

Business guide to recovering from disaster

The NSW Small Business Commissioner has produced a step-by-step guide to help businesses, from the moment a natural disaster hits to the days, weeks and months ahead.

Find out more and download a copy of Get back to business: A guide to recovering from disaster.

COVID-19 support

business.gov.au

For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit business.gov.au.

Commercial rent protection

If your business was unable to meet lease commitments between 13 July 2021 and 30 June 2022 due to COVID-19 public health orders, you may be eligible for protections under amendments to Retail and Other Commercial Leases (COVID-19) Regulation 2022.

For more information, visit the Small Business Commissioner website or call 1300 795 534.

Customer communication resources

The Australian Government's Department of Health has created publications and posters that small businesses can use to tell their customers about changes to trading during COVID-19. These include video, audio, print ads and fact sheets, and posters for physical distancing, good hygiene practices, mental health and identifying symptoms.

Department of Primary Industries

COVID-19 updates and information for businesses operating in primary industries – including those related to agriculture worker permits and border-crossing information, the health of your workers, industry impacts and industry support – can be found at the Department of Primary Industries.

Insolvency framework reforms

The Australian Government has made changes to its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19.

For more information, visit the Australian Taxation Office.

Privacy guidance for businesses

The Office of the Australian Information Commissioner (OAIC) has advice and guidance on privacy requirements for businesses that need to collect the personal information of customers, including vaccination certificates, for the purposes of COVID-19. To find out more, read the OAIC's privacy guidance.

Last updated: 24 November 2022