Face to face and/or over the phone

Personalised support and advice on a range of topics is available from:

  • Service NSW Business Concierge service
  • Service NSW Business Connect service
  • Small Business Commissioner.

Find out how you can access personalised support.

Natural disaster support

Business premises

Repairing and rebuilding your premises

If you're planning to rebuild, learn more about changes to the rules including:

Help people find your business

Free mail redirection

Australia Post offers free mail redirection for up to 12 months to individuals and small businesses affected by natural disasters. For more information, visit Australia Post's website.

Business support

Assistance for Aboriginal and Torres Strait Islander businesses

Indigenous Business Australia provides economic development opportunities to Aboriginal and Torres Strait Islander people through:

  • loans and financial services
  • business finance and partnerships.

Find out about assistance available:


BizRebuild provides practical and on-the-ground assistance to businesses affected by natural disasters. They can help businesses recover with assistance ranging from finding jobs for displaced workers to drawing up recovery plans and matching businesses with donated equipment.

Visit the Business Council of Australia BizRebuild website.

Business continuity plan

The NSW State Emergency Service Business Continuity Plan can guide small businesses with planning for emergencies to help reduce damage and costs following a natural disaster. Complete the questionnaire to make your plan.

Visit Emergency Business Continuity Plan.

Business guide to recovering from disaster

The NSW Small Business Commissioner has produced a step-by-step guide to help businesses, from the moment a natural disaster hits to the days, weeks and months ahead.

Find out more and download a copy of Get back to business: A guide to recovering from disaster.

Financial institutions

Businesses that are experiencing financial difficulty can visit the Australian Banking Association’s Financial Assistance Hub for answers to frequently asked questions and guidance on next steps.

Customers will need to contact their financial institutions to discuss the options available to them.

COVID-19 support

ASIC COVID-19 relief

If you're experiencing difficulties meeting your obligations to the Australian Securities & Investments Commission (ASIC) due to COVID-19, you have the option of discussing payment plans and applying for fee waivers. For more information, visit ASIC COVID-19 relief.


For information from the Australian Government on COVID-19 financial support and resources for small businesses, industries, employers and Indigenous businesses, visit business.gov.au.

Department of Primary Industries

COVID-19 updates and information for businesses operating in primary industries – including those related to agriculture worker permits and border-crossing information, the health of your workers, industry impacts and industry support – can be found at the Department of Primary Industries.

Insolvency framework reforms

The Australian Government has made changes to its insolvency framework to enable more small businesses to quickly restructure and survive the impacts of COVID-19.

For more information, visit the Australian Taxation Office.

NSW Small Business Commissioner guides

To help your business prepare for and recover from the impacts of crises and natural disasters, download the helpful free guides available from the Small Business Commissioner website including:

Business rights, protections and acceptable conduct

For guidance and information about your rights and protections as a business owner and how to treat customers fairly, visit the Australian Competition & Consumer Commission (ACCC) website.

For additional information and support about running your business in NSW including advertising and selling products and services, dealing with customers, acceptable business conduct and how to avoid and report business scams, visit NSW Fair Trading.

Related information

Last updated: 20 May 2024