COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. 

Our online transactions are available 24/7. For assistance visit COVID-19.

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Face-to-face and/or over the phone

Business Concierge Service

The Business Concierge Service can help you in:

  • identifying what support is available for you
  • completing any financial relief application forms that are relevant to your situation.

Our business concierges will  be on board our Mobile Service Centres and at Disaster Recovery Centres in impacted areas, or you can call 13 77 88.

Business Connect

Business Connect provides professional advisors, all of whom have experience in running their own small business. They'll be able to help you with:

  • developing a customised recovery strategy
  • managing your cashflow
  • accessing finance including grants and loans
  • marketing your business to reach new customers
  • connecting to other government support and local professional services.

You can select an advisor and book an appointment online, or call 1300 134 359.

Due to COVID-19, advisory services are only available by video conference and phone support. Services are free for businesses impacted by bushfires.

Business support event locations

Business support specialist are available to help you if your business has been impacted by the NSW bushfires. Visit Business support locations and special events for detailed information.

Note: You can also access business support specialists at our mobile service centres and service centres.

Business continuity toolkit

The NSW Small Business Commissioner has a free, online practical guide to help businesses create a continuity plan. Using the templates and checklists provided, you can create a plan unique to your needs, to help you prepare for times of emergency.  

For more information, visit Build a Business Continuity Plan.

Business continuity plan

The Business Continuity Plan from the NSW State Emergency Service can guide small businesses with planning for emergencies to help reduce damage and costs following a natural disaster. Visit Emergency Business Continuity Plan for a copy of the guide.

Temporary workspace locations

Business offices

Small businesses that have had property damaged by bushfire can now use portable offices, such as shipping containers, to conduct business activities for up to 2 years without needing council approval. Up to 2 portable offices per business are permitted.

Only existing approved businesses operating in business and industrial zones are eligible to work from portable offices without council approval. Portable offices must be used for a previously approved commercial or industrial purpose.

This initiative aims to support community recovery by ensuring business owners can rebuild their permanent premises while continuing to earn an income, employ local residents and contribute to the local economy.

For more information, visit NSW Planning.

University workspaces

A number of universities in NSW are offering free temporary workspaces for impacted or displaced local businesses. These include desks, wi-fi, printing, conference and meeting rooms and parking.

Charles Sturt University

Location: AgriTech Incubator, Wagga Wagga 
What's available: 20 desks, wi-fi.

Location: Wangaratta Study Centre, Wangaratta 
What's available: 7 desks, group rooms, teaching kitchen and lab space for 40 people.

Location: Bathurst campus 
What's available: Space may be available on a case-by-case basis.

Bookings: Siobhan Howard, 6933 4004 

University of Newcastle  

Location: Williamtown I2N Hub, 1 Technology Place, Aerospace Centre, Williamtown 
What's available: 8 desks, wi-fi, printing, parking. 

Location: Hunter Street I2N Hub, 376 Hunter St, Newcastle 
What's available: 6 desks, wi-fi, public transport access.  

Location: Muswellbrook I2N Hub, 87 Hill St, Muswellbrook 
What's available: 4 desks, conference room, meeting rooms.
Bookings: Siobhan Curran, 4921 6951.

University of Wollongong

Location: iAccelerate, Squire’s Way, North Wollongong 
What's available: 20 desks, wi-fi, parking.

Bookings: Moira Buckley, 4239 2150.

Western Sydney University

Location: Bankstown Campus, Horsley Road & Bullecourt Avenue, Milperra
What's available: Approximately 168 square metres of open office and a 14 square metre meeting room plus amenities.

Location: Penrith Campus, Second Avenue, Kingswood
What’s available: Approximately 88 square metres of office space and a 19 square metre meeting space plus amenities.

Location: Hawkesbury Campus, Bourke Street, Richmond
What’s available: Approx 147 square metres of office space (shared or individual rooms) plus amenities.

Location: Campbelltown Campus, Corner of Narellan Road & Gilchrist Drive, Campbelltown
What’s available: Approximately 71 square metres of office space.


Training services for business owners and trainee staff

Training Services NSW can help affected businesses to:

  • gain new skills or upskill to create new income streams
  • access partial funding for qualifications for displaced workers
  • assist displaced workers and other community members to retrain for new job opportunities.

For more information call your local Training Services NSW Regional Office on 13 28 11.