COVID-19 update: If you are planning to go into a Service Centre, check the opening times before you visit. Read about the COVID-19 assistance available for NSW residents and businesses. 

Our online transactions are available 24/7. Call 13 77 88 for assistance or visit COVID-19.

Service NSW news articles and media releases are point-in-time statements. Please note the date of issue.

Landholders who have lost access to regulated rivers due to the drought will be able to access a new $2000 NSW Government rebate to support their domestic water supplies.

This rebate can be used to offset the costs of carting water for domestic supplies, or installing associated infrastructure, like water tanks and pipes, when the program starts in February 2020.

Landholders with direct river frontage or domestic and stock licence holders who extract water from certain sections of regulated rivers where flows have ceased will be eligible to apply for the rebate from Service NSW.

Eligible locations include the Lower Darling, and parts of the Peel, Lower Namoi, NSW Border Rivers, and Macquarie regulated river sources.

The rebate is part of a range of services and support for drought-affected communities across the state which are available via Service NSW's Drought support page.

Across December and the dry season ahead, Cost of Living specialists will be able to help farmers, families and their communities access the rebates and savings relevant to them.

Assistance includes:

  • a drought transport subsidy which provides up to $40,000 to eligible farm businesses to help with approved farm-related transport costs
  • drought assistance fund which provides interest-free loans to primary producers
  • waiver of registration charges on class 1 agricultural vehicles.