NSW Digital Photo Card
The NSW Digital Photo Card is the digital version of the NSW Photo Card available through the Service NSW app.
It's an easy and convenient way to carry your NSW Photo Card to prove your age, identity and address.
- Real-time updates – you don't have to wait for a new plastic card to be posted out when your photo card is re-issued or you change your details.
- Always have your photo card on you – as long as you have your mobile phone (just remember to carry your plastic card during the trial). It contains the same information as the physical card and even works offline when you have no data coverage, providing you stay logged into the Service NSW app.
- Contactless – having a Digital Photo Card means you can present proof of ID on your phone without having someone else handle your phone or plastic card.
- Secure – the Digital Photo Card has multiple features which confirm it is authentic and current.
About the trial
Service NSW will be trialling a digital version of the NSW Photo Card from 2 February 2021. The Digital Photo Card is free and available to NSW Photo Card holders who live in certain postcodes.
- The Digital Photo Card can be presented at participating services, venues and businesses within the Penrith 2750 trial area.
- During the trial, current NSW Photo Card holders within Penrith and surrounding suburbs can access their Digital Photo Card through the Service NSW app.
If you hold a current NSW Photo Card and live in one of the trial postcodes, you can get a Digital Photo Card and take part in the trial.
2745 (Glenmore Park, Greendale, Luddenham, Mulgoa, Regentville, Wallacia)
2747 (Caddens, Cambridge Gardens, Cambridge Park, Claremont Meadows, Jordan Springs, Kingswood, Llandilo, Shanes Park, Werrington, Werrington County, Werrington Downs)
2748 (Orchard Hills)
2749 (Castlereagh, Cranebrook)
2750 (Emu Heights, Emu Plains, Jamisontown, Leonay, Penrith, South Penrith)
2773 (Glenbrook, Lapstone)
Help us improve the Digital Photo Card
During the trial, you can give feedback on the Digital Photo Card. Your experience and suggestions will help us to improve the Digital Photo Card before it's released statewide.
Get the Digital Photo Card
Once the trial has started, you can access your Digital Photo Card through the Service NSW app.
- Download the latest version of the Service NSW app to your smartphone.
- Log into the app with your MyServiceNSW Account details and follow the prompts.
You will need a MyServiceNSW Account that’s linked to Transport for NSW to access your Digital Photo Card. The Service NSW app will walk you through the registration and linking process.
Who accepts it
You'll have the opportunity to test the Digital Photo Card by presenting it to participating services, venues and businesses operating only within the Penrith 2750 trial area:
- NSW Police Force
- Transport Officers
- Penrith Service NSW Centre
- licensed premises such as bars, pubs, hotels, bottle shops, restaurants and registered clubs
- convenience stores
- tobacco retailers
- education institutions, such as TAFEs and universities
- local councils and community and recreation facilities.
Important to know
The NSW Police Force, Transport Officers and participating businesses within the trial area can accept your Digital Photo Card as they normally would your plastic card. The NSW Police Force within the trial area can check your Digital Photo Card. You may also need to produce your plastic card if asked.
It may take some time before all businesses are ready to accept the Digital Photo Card, so it's recommended that you carry your plastic NSW Photo Card with you during the trial.
Your Digital Photo Card contains your personal information, take care when presenting it to others. You don’t need to hand over your device to the card checker.
If a photo card checker is struggling to view your Digital Photo Card, adjust the tilt of your device or turn up your brightness settings.
Photo card checkers outside the trial area may request to see your plastic card.
Participating in the Digital Photo Card trial is optional.
If your photo card has been used in breach of the Photo Card Act 2005, Service NSW reserves the right to disable your Digital Photo Card by de-activating your MyService NSW Account and unlinking it from Transport for NSW and you will no longer be able to access your Digital Photo Card.
- Always carry your plastic NSW Photo Card with you during the trial.
- Ensure your mobile phone is working and that the screen is not cracked. Check that your phone has enough charge otherwise your Digital Photo Card cannot be used.
- Do not handle your phone while driving or riding.
- See the Terms and Conditions for the NSW Digital Photo Card.
Need to know
Your security and privacy
To ensure the security and privacy of card holders, we've built strong partnerships with cyber security and identity theft experts. We are continually working to bring new features to the Digital Photo Card to better protect your information and identity. For more information, see Privacy and digital licences and credentials.
Lost your phone
Your Digital Photo Card information is protected by the security on your phone (PIN, fingerprint, facial recognition) as well as the security of the Service NSW app. Report your lost phone immediately to PoliceLink on 131 444 or create a Police report online.
The NSW Digital Photo Card is available offline as long as you are logged into the Service NSW app. You'll be required to use your PIN or touch ID at all times to access your Digital Photo Card.
If you have any questions or feedback, contact Service NSW at firstname.lastname@example.org.