Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Check the opening hours

Our Service Centre opening and closing times can change. Please be sure to check the opening hours before you visit a centre to ensure you have the most current information.

Address

179-181 Lachlan Street
Hay NSW 2711

Opening hours

Opening hours for

Thursday 29 May
  • Open 9am to 4pm
Friday 30 May
  • Open 9am to 4pm
Saturday 31 May
  • Closed
Sunday 1 June
  • Closed

Busy times

Select a column below to find out average wait times at this location on

  1. 9am to 10am: A little busyAverage wait: 5-10 minutes

Services

View all services

Plan ahead

Book an appointment 

Use our online booking system to make an appointment.

Prepare your documents

Save time by getting your paperwork ready before you arrive.

Search for the transaction to check which documents you'll need to bring.

Payment methods

  • Cash
  • EFTPOS, credit or debit card

Accessibility facilities

  • Auslan video remote interpreting
  • Hearing loop
  • Quiet Hour
  • Remote live captioning
  • Wheelchair access

Location

  • Entry at street level

Parking

  • Street parking

Driver testing

  • Driver testing offered by appointment
  • Walk from driver test parking to entry is less than 25m
  • Journey from driver test parking to entry is accessible

Driver Knowledge Test (DKT)

  • Wheelchair accessible DKT area
  • Staff can read DKT questions during the test

Seating and access

  • Chair with armrests
  • Counter with customer seating
  • Photobooths with seating
  •  

Hearing and visual

  • Hearing loop
  • Strong lighting
  • Fluorescent lighting
  •  

Amenities

  • Public toilet with mobility access is less than 300m

First aid 

  • Automated external defibrillator (AED)
  • First aid kit

Quiet Hour

We offer Quiet Hour in our service centre.

Check our opening hours for days and times or find a Quiet Hour at another service centre.

During Quiet Hour we will aim to have:

  • reduced lighting where possible
  • music turned down
  • mobile phones on silent mode.

Please put your phone on silent and keep your voice down where possible if you visit during quiet hour. 

Send us your feedback on Quiet Hour.

Nearest locations

Moulamein Agency

Murray River Council
21 Morago Street
Moulamein NSW 2733

Thursday 29 May
Open 9:30am to 1pm

Griffith Service Centre

12B Kooyoo Street
Griffith NSW 2680

Thursday 29 May
Open 9am to 5pm

Deniliquin Service Centre

346 Harrison St
Deniliquin NSW 2710

Thursday 29 May
Open 9am to 4pm

BESbswy