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Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

We are moving

Our last day in our current location will be Friday 13 June 2025. We will be closed from Saturday 14 June to Thursday 19 June while we relocate. Booked Driver Testing will still be available at Tweed Heads during this time. 

Our new Tweed Heads Service Centre will be open from Friday 20 June at Shop 34-37, Tweed Mall Shopping Centre, Wharf Street. 

If you need help, you can try Murwillumbah Service Centre, or browse our services to see if you can get what you need online.

Check the opening hours

Our Service Centre opening and closing times can change. Please be sure to check the opening hours before you visit a centre to ensure you have the most current information.

King's Birthday trading hours

Our service centres, agencies and contact centre will be closed for the King's Birthday public holiday on Monday 9 June. We will return to regular trading hours on Tuesday 10 June. Please browse our services to see if you can get what you need online.

Address

Tweed Mall Shopping Centre
Shop 16-17
Wharf Street
Tweed Heads NSW 2485

Opening hours

Opening hours for

Sunday 15 June
  • Closed

Busy times

Select a column below to find out average wait times at this location on

  1. Closed today – choose another day

Services

View all services

Plan ahead

Book an appointment 

Use our online booking system to make an appointment.

Prepare your documents

Save time by getting your paperwork ready before you arrive.

Search for the transaction to check which documents you'll need to bring.

Payment methods

  • Cash
  • EFTPOS, credit or debit card

Accessibility facilities

  • Auslan video remote interpreting
  • Hearing loop
  • Quiet Hour
  • Remote live captioning
  • Wheelchair access

Location

  • Located within a shopping centre
  • Entry at street level

Parking

  • On-site parking
  • Undercover parking on-site

Mobility parking

  • 5 mobility car parks on site
  • On-site disability parking less than 75m to entrance
  • Mobility parking is accessible via ramp
  • Undercover access to mobility parking

Driver testing

  • Driver testing offered by appointment
  • Walk from driver test parking to entry is less than 200m
  • Journey from driver test parking to entry is accessible

Driver Knowledge Test (DKT)

  • Interpreter service (language) available for DKT
  • Wheelchair accessible DKT area
  • Staff can read DKT questions during the test

Seating and access

  • Chairs with armrests
  • Counter with customer seating
  • Photobooths with seating
  • Low self-serve kiosk with seating
  •  

Hearing and visual

  • Hearing loop
  • Strong lighting
  •  

Public transport access

  • Bus
    • Walk to nearest bus stop is less than 300m
    • Journey from bus stop to entry is accessible

Amenities

  • Drinking water facilities
  • Public toilet with mobility access is less than 50m

First aid 

  • Automated external defibrillator (AED)
  • First aid kit

Quiet Hour

We offer Quiet Hour in our service centre.

Check our opening hours for days and times or find a Quiet Hour at another service centre.

During Quiet Hour we will aim to have:

  • reduced lighting where possible
  • music turned down
  • mobile phones on silent mode.

Please put your phone on silent and keep your voice down where possible if you visit during quiet hour. 

Send us your feedback on Quiet Hour.

Nearest locations

Murwillumbah Service Centre

Shop 3
289-291 Tweed Valley Way
Murwillumbah NSW 2484

Monday 16 June
Open 9am to 4pm

Ballina Service Centre

Ballina Homemaker Centre
26 Boeing Avenue
Ballina NSW 2478

Monday 16 June
Open 9am to 5pm

Lismore Service Centre

152 Molesworth Street
Lismore NSW 2480

Monday 16 June
Open 9am to 5pm

BESbswy