Introduction
You can deactivate a deceased person's MyServiceNSW Account if you have evidence to prove the person is deceased.
What you need
- One of the following:
- email address for deceased person's MyServiceNSW Account (preferred)
- full name and either the phone number or address on the deceased person's MyServiceNSW Account.
- One of the following documents:
- death certificate (original or copy)
- letter from a solicitor or NSW Trustee and Guardian advising the person is deceased
- where a certificate or letter is unavailable:
- a notice from a registered funeral director
- online newspaper funeral notice (the live link)
- newspaper clipping of a funeral notice (including publication title and date).
How to notify us
We encourage you to submit one of the required documents by visiting a service centre. We can locate the deceased person's MyServiceNSW Account and deactivate it on the spot.
You can also call us on 13 77 88. We'll provide instructions on how to submit one of the appropriate documents.
What to expect
When we deactivate the deceased person's account, an email will be automatically sent to the account holder to confirm the change in status. Service NSW will not send any further emails to the deceased person. Emails may still be sent by other NSW Government agencies.
Account activity
Deactivating the deceased person's account will prevent any further activity in the MyServiceNSW Account.
Other government services
You may need to close or transfer accounts, registrations or licences.
Service NSW will not notify other NSW Government agencies that someone has died.
Deleting account information
Once deactivated, we will review the MyServiceNSW Account for information we can delete.
Service NSW can only delete an account once all its associated records have passed their required retention period. Refer to the Retention and Disposal of Customer Data Policy.