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Toll Relief is a NSW Government initiative to ease the cost of living for frequent NSW toll road users. Free vehicle registration will be given to owners of privately registered light vehicles if they've spent $25 or more per week ($1300 or more per year), on one tag or tagless account.

The toll spend must have been accumulated on NSW toll roads, with a NSW tolling account.

Toll Relief starts on 1 July 2018 and you'll be able to make a claim when you renew your vehicle's registration, from 1 July 2018 to 30 June 2019.

If you're eligible you'll receive one free 12 month vehicle registration, and depending on the type of vehicle you own you'll save between $127 and $715.For information on registration costs visit the Roads and Maritime Services website.

Who is eligible for free registration?

Frequent toll users are eligible for free vehicle registration if they're a NSW resident and:

  • spend $1300 or more on NSW toll roads in a financial year (1 July to 30 June – on average, $25 or more per week)
  • spend the $1300 or more on one tag or tagless account while driving a NSW privately registered vehicle
  • have a private NSW toll account (E-Toll, E-way, Transurban Linkt or Roam)
  • have added their vehicle plate number on their NSW toll provider account.

    Toll Relief does not include tolls paid for:

    • heavy vehicles
    • vehicles registered for any use other than private (no ABN or ACN on a toll account).
    I think I am eligible but can't seem to claim my free rego, what do I do?

    If you think you're eligible for free rego but cannot claim it, please visit Apply for Toll Relief reimbursement.

    How do I claim my free rego?

    You can claim your free 12 month registration online when your vehicle's rego renewal is due. You'll need:

    • your registration renewal billing number
    • to visit your toll provider online and check your contact details are up to date. Add all your vehicle licence plates to your toll provider account.

    Note: If you’re eligible for free rego you'll need to purchase a 12 month CTP Green Slip to claim your free registration.

    When can I claim my free rego?

    From 1 July 2018 you'll be able to claim your free vehicle registration when your vehicle's rego renewal is due. You'll need to use your free rego before 30 June 2019.

    Can I claim my free rego on my caravan?

    No. You can only claim it on a privately registered motor vehicle or motorcycle.

    If I don’t want to use my refund on a free rego, can I redeem it for something else, or get cash or a voucher?

    No. Toll Relief can only be used to claim a free vehicle registration.

    Does the toll account have to be in the same name as the vehicle owner to claim the free registration?

    No. You can claim free rego on any vehicle nominated on your tolling account. You can't claim free rego for a vehicle that is not added to your toll account.

    Can I transfer my toll amount to another family member, friend or another person?

    No. Multiple electronic tag/tagless accounts cannot be rolled together or transferred to meet the $1300 threshold.

    Can I change the registration of my vehicle from Business to Private to claim the free rego?

    Yes, you can change your account from Business to Private registration at any time if the nature of your vehicle use changes. However it is important that you correctly register your vehicle based on what it is used for.

    Can I renew my rego for 3 or 6 months and claim a free rego?

    No. Only vehicles with 12 month registration are eligible for Toll Relief. You'll need to update your CTP to 12 months to claim free rego.

    Can I claim Toll Relief if my employer pays my tolls?

    No. Tolls you have paid and claimed back from your employer do not count.

    Which tolls count towards Toll Relief?

    All tolls paid on NSW toll roads count towards your Toll Relief spend, including:

    • M5 (unless you claim M5 tolls for the M5 Cashback)
    • Westlink M7
    • Hills M2
    • WestConnex
    • Sydney Harbour Bridge
    • Sydney Harbour Tunnel
    • Lane Cove Tunnel
    • Eastern Distributor
    • Cross City Tunnel
    • Military Road E-Ramp (Falcon Street off-ramp of the Warringah Freeway).

    Tolls for NorthConnex and other future toll roads will be included when they open. You can use the Sydney Motorways toll calculator to find out how much NSW toll roads cost.

    Are trips on NSW roads counted if I have a toll account with a non-NSW toll provider?

    No. You need an account with a NSW toll provider to claim Toll Relief.

    Are there any trips that don’t count towards toll spend?

    Yes. The following trips don't count towards Toll Relief:

    • casual trips without a toll account
    • trips on an account that is not based in NSW
    • interstate and business trips
    • trips taken using eRider or eMU Pass
    • trips taken on the M5 if you are registered for the M5 Cashback Scheme
    • trips taken using heavy vehicles.
    Does the free rego cover administration fees?

    No. Free rego is paid for the vehicle registration fee and motor vehicle tax only.

    Your free registration entitlement doesn't include:

    • personal licence plate fees
    • CTP Green Slip charges.
    How is my toll spend calculated?

    If you have multiple tags on your toll account, the tag with the highest toll spend will be used to check if you are eligible for Toll Relief.

    Your toll spend doesn’t include money spent on: 

    • any transactions from Sydney Airport Corporation Limited (SACL)
    • special passes (for example, the ERider and eMU passes)
    • licence plate recognition charges
    • toll account administration charges
    • toll notice charges
    • any other charge or fee.
    Why is my Toll Relief toll spend different to the amount on my toll account statement?

    Toll Relief only counts the amount you spend on NSW tolls roads. Administration charges and other costs or fees that may appear on your toll account statement don't count towards Toll Relief.

    Your Toll Relief free rego toll spend doesn’t include money spent on: 

    • any transactions from Sydney Airport Corporation Limited (SACL)
    • special passes (for example, the ERider and eMU passes)
    • licence plate recognition charges
    • toll account administration charges
    • toll notice charges
    • any other charge or fee.
    How do I check my eligible toll spend? 

    You can check and track your toll spend via your MyServiceNSW Account.

    1. Sign up/login to your MyServiceNSW Account.
    2. From your your dashboard, go to ‘Services’ and select ‘Toll Relief’.
    3. Link your MyServiceNSW Account to Toll Relief. You'll need your licence plate number and toll account number handy to do this. You can now track your eligible toll spend.

    It may take up to 24 hours to reflect recent toll spend and changes on your account.

    For information on registration costs visit the Roads and Maritime Services website.

    Do tolls on M5 Cashback Scheme count?

    If you're registered for the M5 Cashback Scheme your M5 tolls don't count towards Toll Relief. If you're not registered, tolls spent on the M5 tolls do count towards Toll Relief.

    You can choose to opt out of the M5 Cashback Scheme and have all future toll spend count towards Toll Relief.

    How do I opt out of M5 Cashback?

    You'll need to visit your toll provider to opt out of the M5 Cashback Scheme.

    If I opt out of the M5 Cashback Scheme will historic toll payments be backdated?

    No. You need to opt out of M5 Cashback first before any trips are counted towards Toll Relief.

    How do I find my toll provider?

    For information on NSW toll providers visit the Roads and Maritime Services website. You can also check your toll statements to find your toll provider.

    I don’t have an account. Can I get a free rego?

    No. You must have an account with a NSW toll provider before the toll spend on your tag or tagless account can count towards Toll Relief.

    I’ve lost my toll account details, how do I claim my free rego?

    You don't need your toll account details to claim your free rego. You can claim your free rego using your registration renewal billing number.

    What if my preferred vehicle isn’t visible on my toll account?

    You'll need to update your toll account with the licence plate number of the vehicle you want added on your account.

    What if my tag is faulty or doesn’t record all my trips?

    If you're experiencing issues with your toll tag you need to contact your toll provider.

    If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee doesn't count towards your eligible toll spend.

    I have multiple toll accounts. Will all of my tolls be totalled to receive one free rego?

    No. Only tolls spent on one tag or tagless account count towards free registration. If you have multiple tags, the highest spend on one tag will count towards Toll Relief. 

    If I spend $2600 or more in a financial year on my account will I receive two free regos?

    No. If you have more than one tag accruing $1300 on a single account, you may want to consider setting up another account to receive the full benefit of Toll Relief. If you have multiple tags registered on your account, the tag with the highest toll spend will be used to assess whether you're eligible for Toll Relief.

    I've lost my toll account details, how do I claim my free rego?

    If you've added your vehicle Licence Plate Number (LPN) to your toll account you don't need your toll account details to claim your free rego. You can claim using your registration renewal billing number.

    If you haven't added your LPN to your toll account or you want to add another vehicle to your account, visit your toll provider account online.

    For information on NSW toll providers visit the Roads and Maritime Services website. You can also check your toll statements to find your toll provider.

    What vehicles are eligible for Toll Relief?

    Privately registered motor vehicles weighing less than 2795kg. This includes motorcycles, utes and 4WDs. For information on the weight of your vehicle please visit registration costs on the Roads and Maritime Services website

    If I transfer my vehicle registration and have spent $1300 or more in tolls, am I eligible for Toll Relief?

    Yes. Your $1300 toll spend belongs to you, not the person you transfer your vehicle registration to.

    If you sell or buy a new car, make certain you update your licence plate details on your toll account.

    I've bought a new car, can I get free rego?

    Yes. Please visit Apply for Toll Relief reimbursement. Also visit your toll provider online and add your vehicle number plate to your toll account.

    I have more than one car, can I use my free rego on either car?

    Yes. You can use your one free rego on your vehicle of choice. Visit your toll provider online and ensure the licence plate number/s are added to your toll account.

    If I sell my car after I receive the free registration, am I entitled to another free registration?

    No. You can only get one free vehicle registration per toll account per financial year.

    If my car is written off after I receive the free registration, am I entitled to another one during the 12 month period?

    No. You won't be issued with another free rego. You can apply for a rego cancellation or refund.

    If I change vehicles mid-year, is my toll spend on both vehicles counted?

    Yes. You'll need to ensure:

    • both cars are registered in NSW for private use
    • you have an account with a NSW toll provider
    • you remove your old licence number plate from your toll account and update your account with your new licence plate number
    • the electronic tag/tagless account records a toll spend of $1300 or more.
    If a pensioner has two vehicles and they claim the pensioner concession, are they entitled to claim Toll Relief on the other vehicle?

    Yes. If a pensioner has accrued $1300 or more in toll spend and meets the other eligibility conditions then they're entitled to a free vehicle registration on the second vehicle.

    Can charities claim Toll Relief?

    Charities with a vehicle registered for private use are eligible for Toll Relief. Charities with a vehicle registered for any purpose other than private use, are not eligible.

    If I qualify for free registration, will I still have to renew my car registration?

    Yes. You must complete the vehicle registration process. This includes lodging a 12 month CTP Green Slip, and pink slip if required. You are responsible for ensuring your registration is valid.

    If I register my vehicle before Toll Relief begins, will I be eligible for a refund?

    Free registration will be available to eligible drivers from 1 July 2018.  If you're eligible for free vehicle registration and have paid your rego in advance, plus you meet all the eligibility criteria for a free rego, you'll be able to apply for a reimbursement.

    Are Uber/ridesharing drivers eligible for free rego if they spend $1300 or more a year in tolls?

    If an Uber driver has accumulated tolls while driving their vehicle for private use then they will be eligible. If they've accumulated the tolls while driving their car for business purposes then they will not be eligible.

    What if I forget to register for Toll Relief and spend $1300 or more in tolls? Can I still claim the free registration?

    Yes. You don't need to register for Toll Relief. If you're eligible for free vehicle registration, you'll be able to claim it when you renew your rego.

    What if my vehicle is managed by a fleet?

    As long as you and your vehicle meet the eligibility criteria, and your vehicle is registered in your name, you can claim your free vehicle registration.

    I have a novated lease, can I apply for Toll Relief?

    As long as you and your vehicle meet the eligibility criteria, and your vehicle is registered in your name, you can claim your free vehicle registration.

    My question on Toll Relief isn't listed, who can I contact?

    To submit a query on Toll Relief please Contact us.

     

    Source url: https://www.service.nsw.gov.au/toll-relief-%E2%80%93-faqs