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If you live in a strata-titled property or community scheme and have a dispute with fellow owners, tenants or the owner's corporation, you can try resolving the matter through mediation.

Mediation is inexpensive and informal and you can start the process online.


There are other types of property with similar definitions, such as company-titled lots. These are not covered under strata.
If you're unsure of the status of your residence call 13 77 88 or visit a service centre.

What you need

  • your personal details
  • strata or community scheme details
  • details of the issue for mediation
  • any relevant documentation.

How to apply

  1. Select 'Apply online'.
  2. Select 'Start mediation application'.
  3. Complete the online form.
  4. Upload all relevant documentation.
  5. Review and accept the Terms and Conditions.
  6. Select 'Submit'.

More information

  • the online application may take about 15 minutes to complete
  • you cannot save your progress, so make sure you have all the information handy before you start
  • you'll receive an email copy once Fair Trading receives your online application.
Last updated: 24 March 2022
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