If you’ve moved to a new house, you can apply online to redirect your mail from your old address to your new one. 

You cannot apply online if you:

  • want to redirect mail overseas
  • are applying on behalf of a deceased estate.

Note: If you hold a concession card, refer to Apply to redirect personal mail as a concession card holder.


You must be at least 18 years old.

What you need

  • your new and old address details
  • your contact details
  • name of each person redirecting mail 
  • your proof of identity documents
  • your payment.

How to apply

  1. Select the ‘Apply online’ button.
  2. Follow the prompts to apply to redirect your mail.

If you’re unable to apply online:

  1. Download and complete the Application to redirect mail form – PDF.
  2. Gather your supporting documents.
  3. Visit a Post Office and submit your application with payment.

More information

  • Allow 3 full working days to process your application before your mail redirection can start.
  • You may be eligible for a free 12-month mail redirection if you're in charge of a deceased estate or a victim of domestic violence or natural disaster.
Last updated: 2 July 2024

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