If you hold a valid concession card, you can apply to redirect your mail, for a reduced rate.

You can apply online or at a Post Office.


You can apply online if you hold (or you’re listed as a dependant on) a:

  • Commonwealth Seniors Health Card
  • Health Care Card (all types)
  • Pensioner Concession Card.

You'll need to apply at a Post Office if you:

  • want to redirect mail overseas
  • are applying on behalf of a deceased estate
  • hold one of the following concession cards:
    • Department of Veterans' Affairs Card
    • MyPost Concession Card
    • Norfolk Island Social Services Card
    • Veterans' Repatriation Health Card.

What you need

  • your new and old address details
  • your contact details
  • name of each person redirecting mail 
  • your proof of identity documents
  • your concession card
  • your payment.

How to apply

  1. Select the ‘Apply online’ button.
  2. Follow the prompts to apply to redirect your mail.

If you’re unable to apply online:

  1. Download and complete the Application to redirect mail form – PDF.
  2. Gather your supporting documents.
  3. Visit a Post Office and submit your application with payment.

More information

  • Allow 3 full working days to process your application before your mail redirection can start.
  • You may be eligible for a free 12-month mail redirection if you're in charge of a deceased estate or a victim of domestic violence or natural disaster.
Last updated: 19 January 2024