If you’ve moved to a new house, you can apply online to redirect your mail from your old address to your new one. 

You cannot apply online if you:

  • want to redirect mail overseas
  • are applying on behalf of a deceased estate.

Note: If you hold a concession card, please visit Apply to redirect personal mail as a concession card holder.


You must be at least 18 years old.

What you need

  • new and old address details
  • your contact details
  • name of each person redirecting mail 
  • your proof of identity documents
  • payment (visit the Australia Post website for fees).

How to apply

  1. Select the ‘Apply online’ button.
  2. Complete the online form.
  3. Enter your proof of identify details.
  4. Enter payment details.
  5. Submit the form.

If you’re unable to apply online:

  1. Download and complete the Application to redirect mail form – PDF.
  2. Gather your supporting documentation.
  3. Visit a Post Office and submit your application with payment.

More information

  • Allow 3 full working days to process your application before your mail redirection can start.
  • You may be eligible for a free 12-month mail redirection if you're in charge of a deceased estate or a victim of domestic violence or natural disaster.
Last updated: 29 August 2023