Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Introduction

You can change the credit card or debit card information on a Transport for NSW E-Toll account online.

To change direct debit details, you can send a direct debit request form by post or email, or visit a Service NSW Centre.

Eligibility

You need to be the account holder or an additional contact to make this change.

What you need

  • your E-Toll account details
  • the changed credit card or debit card details
  • the PDF form – ‘Direct Debit Request’ (if applicable).

How to change

To change a credit or debit card

  1. Log in to your E-Toll Account.
  2. Select 'Update payment details'.
  3. Enter the changes and submit.

To change direct debit details

  1. Download the Direct Debit Request – PDF.
  2. Send by post or email using the details on the form, or take to a service centre.
Last updated: 7 February 2025

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