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COVID-19 assistance

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Introduction

Rentstart provides financial assistance to eligible clients to help them set up or maintain a tenancy in the private rental market. There are 5 types of Rentstart assistance:

  • Rentstart Bond Loan – An interest-free loan where you can apply for up to 100% of a rental bond. In exceptional circumstances, Housing NSW may provide a loan of up to 100% of the bond. Your repayment plan is based on how much of your income is spent on rent.
  • Advance Rent – A grant that's provided to clients who already have a Rentstart Bond Loan, but are finding it difficult to meet the set-up costs of their tenancy. It's also available to help clients who are moving into caravan parks, or registered boarding houses and hostels where a deposit is needed, rather than a bond having to be lodged with the Bond Board. In this instance, up to 100% of the key money, or security bond, or other deposit is provided. Advance Rent is a grant and doesn't need to be repaid.
  • Rentstart Move – This assistance is for those who want to leave public housing or who are no longer eligible for it and have to vacate their property. If a client meets the Rentstart Move criteria, DCJ Housing will provide a bond loan for up to 100% of a private rental bond.
  • Tenancy Assistance – This is a once-only payment in a 12-month period, to help clients who've fallen into arrears with their rent and/or water bill. The maximum amount of assistance is limited to the equivalent of 4 weeks' rent. It's not provided as a loan and does not have to be repaid.
  • Temporary Accommodation – This is a short-term measure to provide limited accommodation in low-cost motels or caravan parks for clients who are homeless. Usually, the assistance is limited to a few days until clients can make their own more permanent arrangements.

If you think you may be eligible for Rentstart assistance, you can check the eligibility criteria.

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