If you receive a pension, you may qualify for a rebate on your water bill from your water supplier. Rebates are applied to each bill.

If your local council is your water supplier, find out if you are eligible for pensioner council rates rebates.


To be eligible for a rebate, you’ll need to:

  • be the owner and occupier of a property, and
  • have one of the following:
    • Pensioner Concession Card from Centrelink or the Department of Veterans' Affairs (DVA)
    • DVA Intermediate Rate pension
    • DVA Gold Card (also known as a Veteran Gold Card) that shows:
      • war widow
      • war widower
      • extreme disablement adjustment (EDA)
      • totally and temporarily incapacitated (TTI)
      • totally and permanently incapacitated (TPI).

If you own the property with someone who isn’t a pensioner, you may still get a rebate. Check your water supplier's eligibility criteria.

What you need

  • water supplier account number or customer number (on your water bill)
  • concession card or concession customer reference number.

Note: Before you complete the claim form, check your water bill as you may already be receiving the pension rebate. 

How to claim

  1. Select the water supplier for your residential address:
  2. Check that you meet the eligibility criteria.
  3. Fill in and submit the form.

Note: If more than one pensioner owns and lives at the property, they need to complete a separate application form.

Last updated: 28 November 2023