Introduction

If you're a self-managing landlord or property agent, you're legally required to offer a tenant the option of lodging their bond directly through Rental Bonds Online (RBO).

If the tenant is unable to access the online service, or chooses to use the paper-based method, you'll need to lodge a Rental Bond Lodgement form. These forms are available in the Links section of your RBO account.

What you'll need

  • the Rental Bond Lodgement form signed by the tenant
  • the bond.

How to lodge

  1. Log in to your RBO account.
  2. Select the Links section, and download a Rental Bond Lodgement form.
  3. Complete the form, and have your tenant sign it.
  4. Lodge the form:
    • by mail to the address on the form, and include the bond (cheque/money order), or
    • visit a service centre and deliver the form and bond (cash, credit card, debit card, cheque or money order) in person.

Things to keep in mind...

  • Penalties may apply if you don't inform a tenant they can lodge their bond using RBO.
  • When using the paper-based method you can only take the rental bond after the tenant signs the tenancy agreement.
  • You cannot keep the money yourself or put it into an account in the tenant’s name.
  • The cheque or money order can be made out to NSW Fair Trading.
  • Once a bond is received you must provide a receipt, or note the payment details on the tenancy agreement, and provide a copy to the tenant.
  • If you're letting and managing the property yourself, you have 10 working days to lodge the bond.
  • You'll receive confirmation (with the bond number) from Fair Trading, once the bond is processed.

Payment methods

You can review transaction payment options on our payment methods page.