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If you're a self-managing landlord or property agent, you're legally required to offer a tenant the option of lodging their bond directly through Rental Bonds Online (RBO).

If the tenant is unable to access the online service, or chooses to use the paper-based method, you'll need to lodge a Rental Bond Lodgement form. These forms are available in the Links section of your RBO account.

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  • the Rental Bond Lodgement form signed by the tenant
  • the bond.
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  1. Log in to your RBO account.
  2. Select the Links section, and download a Rental Bond Lodgement form.
  3. Complete the form, and have your tenant sign it.
  4. Lodge the form:
    • by mail to the address on the form, and include the bond (cheque/money order), or
    • visit a service centre and deliver the form and bond (cash, credit card, debit card, cheque or money order) in person.
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  • Penalties may apply if you don't inform a tenant they can lodge their bond using RBO.
  • When using the paper-based method you can only take the rental bond after the tenant signs the tenancy agreement.
  • You cannot keep the money yourself or put it into an account in the tenant’s name.
  • The cheque or money order can be made out to NSW Fair Trading.
  • Once a bond is received you must provide a receipt, or note the payment details on the tenancy agreement, and provide a copy to the tenant.
  • If you're letting and managing the property yourself, you have 10 working days to lodge the bond.
  • You'll receive confirmation (with the bond number) from Fair Trading, once the bond is processed.
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Payment methods

For online transactions:

  • credit or debit card (MasterCard, Visa, UnionPay, Diners Club or American Express).

For phone transactions:

  • credit or debit card (MasterCard, Visa, or American Express).

For transactions in person at a service centre:

  • cash (in Australian currency)
  • cheque (personal, bank or agency drawn)
  • money order
  • credit or debit card (MasterCard, Visa, American Express* or EFTPOS), or
  • Android Pay app.

Please note that you may need to pay a merchant fee when paying by credit or debit card.

* Unfortunately, some locations may not accept American Express.

Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

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