Renew a registration if a pension concession won't validate

If you're a pensioner and have been unable to renew your vehicle registration online because your Department of Veterans’ Affairs (DVA) Gold Card won't validate, you'll need to visit a service centre.

Renewal at the service centre will be free as long as you have a DVA-issued letter confirming your eligibility.

• your proof of identity
• your DVA Gold Card
• a DVA letter confirming your concession eligibility (because card will not validate)
• your NSW Driver Licence
• your registration renewal notice (not needed if you've opted in to Digital Vehicle Registration)
• your vehicle and registration details
• safety check inspection report (if applicable)
• Compulsory Third Party Insurance payment receipt (green slip).

1. Make sure you have all the required documentation.
2. Visit a service centre and submit your application.