If your transport concession entitlement card has been lost or stolen, you can apply for a replacement online.

The lost or stolen card will be cancelled, and the replacement card will have the same expiry date as the original one. A replacement fee may apply. 

Note:  If your card is within 6 weeks of expiring, you'll need to renew it rather than replace it.


You must be:

  • a permanent resident of NSW
  • a war veteran from Australia, New Zealand or a WWII Allied Nation having reciprocal pension rights with Australia, and:
    • been rated by the DVA as having a service-related disability of 10% or more, or
    • receive, or have received, payment from the DVA for permanent impairment compensation, and your overall impairment points are 10 or higher.

What you need

  • your DVA file number.

How to replace

  1. Select the 'Replace online' button. 
  2. Select the 'Veteran's Concession' entitlement type and enter your DVA number and personal details.
  3. Follow the prompts to complete and submit the online application.
Last updated: 18 March 2024