Replace a NSW Driver Licence

Introduction

In certain instances, you may find it necessary to replace your driver licence. For example, it could have been lost, stolen, destroyed, or involved in a data breach.

If you meet the eligibility criteria, you can order a replacement online. 

If you do not meet the eligibility criteria, or you'd like to apply for a NSW Photo Card at the same time, you'll need to visit a Service NSW Centre.

When you replace your licence, your driver licence number remains the same but your card number changes. This protects you from unauthorised Document Verification Service checks using the old card's information.

Eligibility

You're not eligible to order a replacement online and will need to visit a service centre to replace your licence, if any of the following apply:

• you changed your address within the last 14 days
• you ordered a replacement licence online in the last 12 months
• you want to apply for a NSW Photo Card at the same time
• you've been prohibited from driving a motor vehicle or riding a motorcycle in NSW or elsewhere since last obtaining your licence
• your licence has been disqualified, cancelled, suspended or expired.

What you need

• a MyServiceNSW Account
• the licence fee or your concession card details.

How to replace

1. Check the eligibility requirements.
2. Select the 'Replace online' button.
3. Log in, or create your MyServiceNSW Account. Enter your driver licence or vehicle registration details if your account is new or you have not previously entered them.
4. Follow the prompts to replace your NSW Driver Licence.
5. Download or update your NSW Digital Driver Licence on the Service NSW app or print your interim paper licence.

If you're unable to order a replacement online:

1. Download and complete the form 'Replacement Application – PDF'.
2. Visit a service centre with your completed form, or fill out the form at the service centre.

Your new driver licence card will be posted to you at the mailing address on record with Transport for NSW. You should receive it within 15 business days.

Payment methods

More information

• The Document Verification Service (DVS) checks whether the information on your identity documents match the original records. The DVS is used by government organisations and large private organisations such as banks to verify a customer's identity.
• If you have not received your card within 15 business days, call us on 13 77 88.
• If your temporary paper licence is lost, stolen or damaged before you receive your new card, you can get a copy of it online – visit Reprint a NSW Driver Licence Receipt.