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COVID-19 assistance

Extended wait times for calls

A COVID exposure at one of our contact centres is impacting call wait times. Customers calling for issues relating to this transaction may experience extended wait times. We apologise for any inconvenience caused.

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Introduction

If you've renewed or replaced your NSW Driver Licence within the last month, and you've lost, damaged or misplaced your temporary paper licence (known as a Driver Licence Receipt), you can reprint it online using your MyServiceNSW Account.

What you need

  • to have renewed or replaced your licence within the last month
  • a MyServiceNSW Account. If your account is new or you haven't previously entered them, you'll also need:
    • your NSW driver licence details, or
    • the plate number of a vehicle registered in your name.

How to reprint online

  1. Select the 'Reprint online' button.
  2. Log in, or create your MyServiceNSW Account. Enter your NSW driver licence or vehicle registration details if your account is new or you haven't previously entered them.
  3. Download your temporary paper licence PDF. Remember to print it, sign it, and carry it at all times while driving.

More information

  • Your temporary paper licence is valid for one calendar month from the date you renewed or replaced your driver licence.
  • You must print your temporary paper licence, sign it, and carry it at all times while driving.
  • If you've still got your old licence card, it's a good idea to carry it with your temporary paper licence until your new licence card arrives in the mail.