Replace an E-Toll tag

If your Transport for NSW E-Toll tag is faulty due to a battery or technical problem, you can take it to a Service NSW Centre and replace it free of charge.

Your new tag will be posted to your nominated address within 5-7 business days.

You can use toll roads immediately following successful payment, provided you list a valid licence plate number on your account. Any vehicle matching fees incurred during this time will be re-credited to your E-Toll Account and appear on your next statement cycle.

• the faulty tag/s
• a signed letter giving an authorised representative the authority to replace the tag/s on your behalf (if applicable).

1. Gather your faulty tag.
2. Wrap the tag in aluminium foil to ensure it does not read at any toll points in transit.
3. Visit a service centre and return your tag for a replacement.

To view instructions on how to install your tag from its bracket, please refer to the installation instructions specific to your tag type.