With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

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If your Transport for NSW E-Toll tag is faulty due to a battery or technical problem, you can take it to a service centre and replace it free of charge.

If you replace a tag at a Service Centre, you will no longer receive the physical tag over the counter. Your tag will be posted to your nominated address within 5-7 business days.

You can use toll roads immediately following successful payment, provided you list a valid Licence Plate Number on your account. Any vehicle matching fees incurred during this time will be re-credited to your E-Toll account and appear on your next statement cycle.

What you need

  • the faulty tag/s
  • a signed letter giving an authorised representative the authority to replace the tag/s on your behalf (if applicable).

How to replace

  1. Gather your faulty tag.
  2. Visit a service centre and return your tag for a replacement.

To view instructions on how to install your tag from its bracket, please refer to the installation instructions specific to your tag type: