If your Transport for NSW E-Toll tag is faulty due to a battery or technical problem, you can take it to a Service NSW Centre and replace it free of charge.
Your new tag will be posted to your nominated address within 5-7 business days.
You can use toll roads immediately following successful payment, provided you list a valid licence plate number on your account. Any vehicle matching fees incurred during this time will be re-credited to your E-Toll Account and appear on your next statement cycle.
What you need
- the faulty tag/s
- a signed letter giving an authorised representative the authority to replace the tag/s on your behalf (if applicable).
How to replace
- Gather your faulty tag.
- Wrap the tag in aluminium foil to ensure it does not read at any toll points in transit.
- Visit a service centre and return your tag for a replacement.
To view instructions on how to install your tag from its bracket, please refer to the installation instructions specific to your tag type.
Last updated: 28 February 2022