If your Transport for NSW E-Toll tag is faulty due to a battery or technical problem, you can take it to a service centre and replace it free of charge.
If you replace a tag at a Service Centre, you will no longer receive the physical tag over the counter. Your tag will be posted to your nominated address within 5-7 business days.
You can use toll roads immediately following successful payment, provided you list a valid Licence Plate Number on your account. Any vehicle matching fees incurred during this time will be re-credited to your E-Toll account and appear on your next statement cycle.
What you need
- the faulty tag/s
- a signed letter giving an authorised representative the authority to replace the tag/s on your behalf (if applicable).
How to replace
- Gather your faulty tag.
- Visit a service centre and return your tag for a replacement.
To view instructions on how to install your tag from its bracket, please refer to the installation instructions specific to your tag type: