If your E-Toll tag has been lost or stolen you can report it:

  • online 
  • by calling 13 18 65
  • at a Service NSW Centre.

You remain responsible for any toll charges on your account until you report your tag as lost or stolen.

Note: If your tag has been stolen, report it to the NSW Police Force to get a Police Event Number. If you do not have this, you will be charged a fee for not returning the tag.

If you need to replace the tag, call 13 18 65.

What you need

  • your E-Toll Account details
  • the Police Event Number (if you have one).

How to report

  1. Select the 'Report online' button.
  2. Log in to your E-Toll account.
  3. Select 'Make an enquiry' for a stolen tag or 'Tags' for a lost tag.
  4. Follow the prompts to report the tag as stolen or lost.
  5. Select 'Submit'.

Note: If you have not logged in to your E-Toll account since 1 March 2022, you'll need to reset your password by selecting ‘Forgot my password’. If you have issues logging in to your account, visit the E-Toll website.

If you're unable to report a lost or stolen tag online, you can call 13 18 65 or visit a service centre with your supporting documents.

What happens next

  • The tag will be turned off and removed from your account.
  • There is a fee if the tag is not returned (unless you provide a Police Event Number).
  • If you need to replace the tag, call 13 18 65.
  • If you find your tag after reporting it as lost or stolen, call 13 18 65

More information

If you report your tag as lost, stolen or destroyed as a result of a declared natural disaster, you will not be charged a tag replacement fee.

Last updated: 20 February 2024

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