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Introduction

You can report your E-Toll tag as lost or stolen, online.

What you need

  • your E-Toll account details
  • your COPS Event Number (if you have one).

How to make a report

  1. Select the 'Report online' button.
  2. Log in to your E-Toll account.
  3. Select the 'Tag Details' section.
  4. Check the 'List all tags' checkbox and select 'Search'.
  5. Check the 'Lost/Stolen' checkbox for the tag that has been lost or stolen.
  6. Select 'Submit'.

More information

  • You'll remain liable for any toll charges debited to your account up until you report that your tag has been lost or stolen.
  • If you report your tag as stolen and have a COPS Event Number, you won't be charged a tag replacement fee.
  • If you report your tag as lost, stolen or destroyed as a result of a declared natural disaster, you won't be charged a tag replacement fee.
  • If your tag is for an Easy Toll account, you will be charged a non-return tag fee.
  • You can also report a stolen tag by calling us on 13 77 88 or by visiting a service centre.
You'll be taken to another website.