Report your E-Tag as lost or stolen

Introduction

If your E-Toll tag has been lost, you can call 13 18 65 or report it online. 

You cannot report a stolen tag online. You need to call 13 18 65 or visit a Service NSW Centre.

You remain liable for any toll charges debited to your account up until you report that your tag has been lost or stolen.

Note: If your tag has been stolen, file a police report and get a COPS Event Number. The non-return or replacement tag fees may be waived if you can provide an Event Number.

What you need

• your E-Toll Account details
• your COPS Event Number (if you have one).

How to make a report

To report a lost tag:

1. Select the 'Report online' button.
2. Log in to your E-Toll account.
3. Select 'Tags'.
4. Select the Tag number you want to mark as lost.
5. Select 'Submit'.

The tag will be deactivated and terminated from your account.

To report a stolen tag:

• Call 13 18 65 or visit a Service NSW Centre with your supporting documents.

More information

If you report your tag as lost, stolen or destroyed as a result of a declared natural disaster, you will not be charged a tag replacement fee.