Introduction
You can dispute a decision we have made about your application if you believe Service NSW:
- has made an error in their decision
- incorrectly applied guidelines or terms and conditions
- did not afford you procedural fairness
- reached the wrong outcome.
You will need to make a request within 28 calendar days from when you receive the decision made by Service NSW.
Your request will be considered by the Disputes team. This team is separate from and independent of the team that made the original decision on your application.
As part of the Internal Review process you will have an opportunity to give us further information you would like considered.
How to make a request
Use our online form to request an Internal Review.
If you do not wish to use the online form call us on 13 77 88.
Learn more about the process
Read our common questions page to find out:
- how we will handle your request
- what to do if you are not satisfied with the outcome of the Internal Review.
Make a request online
Privacy: To carry out the internal review we will need to collect your personal information. If you choose to write a message, it will also be shared with the Department of Customer Service (DCS) for de-identified analysis to help us continually improve the way we support customers. Your contact details will not be shared with DCS as part of this analysis. Read the privacy collection notice to find out how your personal information will be handled.