Introduction
If you do not agree with a decision we have made about your grant, rebate or voucher application, you can request an Internal Review.
You will need to make a request within 28 calendar days of being notified about the outcome of your application.
Your request will be considered by the Customer Payment Support – Internal Reviews team which is separate to the team that initially determined the outcome of your application.
As part of the Internal Review process, you will have an opportunity to give us more information or evidence to support your appeal.
Use our online form to request an Internal Review.
Make a request online
Privacy: If you would like us to respond to your feedback or enquiry we will need your contact details. We are collecting this information from you on a voluntary basis. If you choose to write a message, it will also be shared with the Department of Customer Service (DCS) for de-identified analysis to help us continually improve the way we support customers. Your contact details will not be shared with DCS as part of this analysis. Read our privacy statement for more information.
More information
- If you do not wish to use the online form, please call us on 13 77 88.
- Read our common questions page to find out:
- how we will handle your request
- what to do if you are not satisfied with the outcome of the Internal Review.