About vouchers
Vouchers provide targeted financial support to businesses and customers. People can use them at approved businesses, which are then reimbursed by the program.
You can deliver a voucher program through Service NSW to:
- make a specific good or service more affordable for a particular group of people
- create wellbeing and social outcomes for targeted groups (for example, participation in sport)
- boost or kick-start the economy for a specific industry or industries.
Vouchers are typically smaller in dollar value than grants and based on entitlement, not merit.
Partner with us
Service NSW can help NSW Government agencies distribute vouchers to customers in a secure and accessible way.
Ask us for product pricing, delivery timeframes and case studies.
Benefits
There are many benefits to delivering vouchers through Service NSW.
Simple
It's quick and easy for customers and businesses to register for and redeem vouchers.
Secure
Customers can only apply for what they’re entitled to, through automated security measures such as fraud checks and identity verification.
Scalable
We can handle a large number of voucher applications and redemptions at any time, and can scale up in times of need.
Experienced
More than 8 million customers and 40,000 businesses have participated in voucher programs delivered through Service NSW.
Voucher examples
We've partnered with agencies to deliver vouchers to a wide range of customers.
NSW Government agencies trust us to deliver across the lifecycle, from application through assessment to redemption and payment.
First Lap learn to swim
- 467,000 issued
- 339,000 redeemed
- $30 million
Active Kids
- 7.4 million issued
- 6 million redeemed
- $571 million
Creative Kids
- 3.1 million issued
- 2.2 million redeemed
- $213 million
How it works
We'll work with your NSW Government agency to understand your requirements and recommend solutions. Ask us to manage as much or as little of the customer delivery lifecycle as you need.
For a voucher program, we will:
- Register and onboard businesses through the Service NSW Business Bureau app. We can help them set up voucher redemption at their point of sale.
- Open customer applications through our digital and frontline channels.
- Manage voucher delivery by checking eligibility and issuing vouchers only to approved applicants.
- Reimburse businesses for the cost of the redeemed vouchers.
- Keep you informed with regular reporting throughout the program.
Related products
Discover other ways we can help your NSW Government agency deliver financial assistance.