About rebates
A rebate is a form of financial assistance paid to customers as a reimbursement. This means they can claim back costs only after they have made a purchase.
Rebates can be used to:
- deliver smaller amounts of money to customers
- support existing customer behaviours and needs such as utilities and medical
Partner with us
Service NSW can help NSW Government agencies distribute rebates quickly and securely.
Ask us for product pricing, delivery timeframes and case studies.
Benefits
There are many benefits to delivering rebates through Service NSW.
Control
Ensure that financial support is provided for a specific purpose by reimbursing customers after they have made a purchase.
Fast
Our established customer experience and business capabilities mean rebates can be rolled out quickly and easily.
Secure
Get peace of mind with our security measures including multi-factor authentication (MFA), vulnerability scanning and fraud detection.
Stay informed
Access performance analytics showing where, when and how rebates are delivered to customers.
Innovation
Our investment in continuous improvement means we can deliver superior products now and in the future.
Choice
Choose a rebate component to integrate with your existing process or use our digital touchpoints, frontline staff and assessment options.
Rebate examples
We've partnered with agencies to deliver a range of rebates.
NSW Government agencies trust us to deliver across the lifecycle, from application to assessment and reimbursement.
Note: This data reflects rebate activity at the time of publishing and may have changed since then.
Toll cap
- Opened April 2024
- 586,329 applications
- 1 million claims paid to date
- $342.98 million
Fertility treatment
- Opened March 2025
- 1,008 applications
- 790 claims paid to date
- $1.58 million paid
Pre-IVF fertility testing
- Opened January 2023
- 13,827 applications
- 11,863 claims paid to date
- $2.97 million
Seniors energy
- Opened August 2025
- 36,769 applications
- 33,333 paid to date
- $6.67 million
How it works
We'll work with your NSW Government agency to understand your requirements and recommend solutions. Ask us to manage as much or as little of the customer delivery lifecycle as you need.
For a rebate program, we will:
- Open applications through our digital channels.
- Assess eligibility against agreed criteria, using automated and manual processes.
- Keep customers up-to-date on the status of their application.
- Reimburse funds quickly and securely.
- Keep you informed with regular reporting throughout the program.
Related products
Discover other ways we can help your NSW Government agency deliver financial assistance.