About grants
A grant is a form of financial assistance that's paid to eligible customers upfront. This means people can receive funds before spending money.
Grants can be used to:
- get funds to people or businesses fast
- support customers affected by disasters
- issue a large amount of funds.
Partner with us
Service NSW can help NSW Government agencies distribute grants quickly and securely.
Ask us about product pricing, delivery timeframes and case studies.
Benefits
There are many benefits to delivering grants through Service NSW.
Fast
An off-the-shelf grant can be available within a couple of weeks of a natural disaster, where distributing funds quickly is critical.
Flexible
Choose a grant component to integrate with your existing process or use our digital touchpoints, frontline staff and assessment options.
Compliant
Our grants processes, systems and procedures are compliant with the Grant Administration Guide.
Secure
Get peace of mind with our security measures including multi-factor authentication (MFA), vulnerability scanning and fraud detection.
Innovative
Our investment in continuous improvement means we can deliver superior products now and in the future.
Omnichannel
Reach customers through our contact centre, service centres, website, MyServiceNSW Accounts and mobile apps.
Grant examples
NSW Government agencies trust us to deliver in times of need, from application through assessment to payment processing.
Far west business power outage
- 864 applications
- 647 claims paid to date
- $258,000 paid
Cyclone Alfred assistance
- 43,000 applications
- 16,585 claims paid to date
- $4.6 million paid
Back home flood recovery
- 1,921 applications
- 963 approved
- $15.7 million paid
How it works
We'll work with your NSW Government agency to understand your requirements and recommend solutions. Ask us to manage as much or as little of the customer delivery lifecycle as you need.
For a grant program, we will:
- Open applications through our digital and frontline channels.
- Assess eligibility against agreed criteria, using automated and manual processes.
- Keep customers up-to-date on the status of their application.
- Distribute grant funds quickly and securely.
- Keep you informed with regular reporting throughout the program.
Related products
Discover other ways we can help your NSW Government agency deliver financial assistance.