About Identity Assurance
Identity Assurance helps NSW Government agencies verify a customer's identity online using an existing Service NSW capability.
Agencies can use Identity Assurance when customers need to prove who they are before accessing a service, completing an application or receiving a benefit.
It supports different levels of identity verification, allowing agencies to choose the level of assurance that best suits their service and risk requirements.
Identity Assurance works with Authenticate and MyServiceNSW Account to support secure customer login and identity verification. Customers need a MyServiceNSW Account to verify their identity online.
To learn more about how Identity Assurance can help your agency, contact our partnerships team.
Benefits
Identity Assurance can help your agency:
Protect against fraud
Verify customer identity before access is granted to services, applications or benefits.
Reduce manual effort
Spend less time checking identity documents manually.
Tailor identity checks
Choose the level of identity verification that best suits your service and its risk requirements.
Improve customer experience
Make it easy for customers to verify their identity by using details saved in their MyServiceNSW Account.
Manage risk
Use an established identity-verification capability to help manage privacy, security and operational risks.
When to use
Identity Assurance may be a good fit if your agency:
- delivers a service that needs customers to verify their identity before access, application or payment
- currently verifies customer identity manually or in person
- needs a digital identity-verification solution without building its own
- requires different levels of identity verification depending on service risk
- delivers grants, rebates, vouchers or other payment programs
- manages licensing, accreditation or permit applications
- needs stronger identity controls to help manage fraud, compliance or security risks
How it works
- The customer starts a service or transaction through your agency website or the Service NSW website.
- They sign in using their MyServiceNSW Account or create an account if they do not already have one.
- They complete the identity check required for the service.
- Identity Assurance verifies the customer's identity. This step will be automated if a customer has previously agreed to save and reuse their verified identity documents, saving them time.
- The customer continues with the service or transaction.
