About Authenticate
Service NSW Authenticate lets your customers log in easily and securely using their MyServiceNSW Account credentials.
Once logged in, they can complete transactions or access services available on your agency platform.
This process is called ‘authentication' or ‘authenticating the customer.’
To learn more, including pricing, delivery timeframes and case studies, contact our partnerships team.
Benefits
There are many benefits to using this customer login solution.
Trusted
A trusted and familiar brand used by millions of NSW residents with more than 10 million MyServiceNSW Accounts registered.
Convenient
Single entry point means your customers only need to remember their MyServiceNSW credentials.
Increased intake
Customers can use their existing MyServiceNSW Account details, lowering the barrier of access to your service.
Reduced security risk
Eliminates duplicate storage of identifiable information for customers. Features like multi-factor authentication (MFA) and leaked password protections simplify your compliance with security requirements.
Leverage data systems
Get access to Service NSW’s customer identity and access management systems. These are continuously upgraded and maintained by our in-house software engineering and cyber security experts.
When to use
Use Authenticate:
- instead of building and supporting an authentication process and platform
- to securely authenticate your customers so they can complete a transaction or service on your website or app
- to reach more than 10 million MyServiceNSW Accounts.
How it works
Once Authenticate is implemented:
- Your customer will see a 'Continue with Service NSW' button on your website or app.
- They will be prompted to log in to their MyServiceNSW Account using their username and password. If they do not have an account, they'll have the option to create one.
- If enabled, customers will complete multi-factor authentication.
- Once authenticated, they'll be redirected to where you offer your service or transaction.
