Welcome to our visual story about visiting a service centre.
You can also download this visual story in PDF format.
Arriving at the service centre
A Service NSW team member will help answer your questions and find the best way for you to complete your task.
If it is busy, you might need to wait to speak to a team member.
Choosing your way
You can choose to complete your task using a self-service computer or you can get a ticket so another team member can help you complete your task at a counter.
Getting a ticket
A team member will help you choose the right ticket and tell you if you need to do anything else.
If you need more help when you visit, talk to a team member.
Your ticket
Each ticket has a number, it tells you when it is your turn.
If it is busy, you may need to wait for your turn to talk to a team member at a counter.
Waiting to be served
You can sit down, relax and wait your turn.
If it is busy, it might be noisy and some people may need to stand.
If you need to sit, but there is not a seat for you, please talk to a team member for help.
Your turn
There are screens that tell you when it is your turn.
Look for your ticket number and which counter number you need to go to.
If you miss your turn or need help, ask a team member.
Being served
Go to the counter number shown on the screen.
Show your ticket to the team member at that counter.
They will help you complete your task.
On your way out
Our Service NSW teams love getting feedback. It helps us get better at helping people.
If you want to, you can choose to give feedback.
Extra ways we can help you
Other ways you can complete your task
You can talk with us by calling 13 77 88.
You can download the Service NSW app for your phone or mobile device.
You can find services on this website.
Feedback
Use our online form to send us your feedback on our visual story.
More information
Learn more about the support and services we offer.