Toll Relief Rebate Scheme – common questions for personal customers

About the rebate

Up to $750 available

Eligible motorists can claim a 40% rebate of up $750. You need to have a personal toll account and spend $375 or more on tolls between 1 July 2022 and 30 June 2023.

Important dates

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls:

Claiming the rebate

Find out more about how to claim your toll relief rebate. 

Sole traders

If you’re a sole trader with a personal and/or business toll account, find out about the sole trader toll relief rebate. 

Eligibility

Who can claim

Find out if you're eligible to claim the toll relief rebate.

If you're unable to provide proof of identity documents

Customers who are unable to claim the rebate online as they do not have the required proof of identity documents, will be able to visit a service centre to claim their rebate later in 2023.

There's plenty of time as you have until 30 June 2024 to claim for any tolls spent in the 2022-23 financial year.

Toll account eligibility

There are a few things you need to consider with your toll account when you claim.

You can have:

• more than one vehicle on your personal toll account if you have let your NSW toll provider know the licence plate numbers of all the vehicles.
• vehicles on your personal toll account that are registered in different names as long as the licence plate numbers are linked to your account
• more than one tag linked to your account
• more than one personal toll account at your residential address.

You cannot:

• transfer your toll account to another person
• combine the toll spend with another toll account
• claim the rebate on a vehicle that is not linked to your personal toll account.

How to claim

Watch the video

If you'd like to follow a step-by-step guide, view the video below.

Minimum toll spend

Your toll account will show your cumulative toll spend across all NSW toll roads.

If you spend $375 or more on eligible tolls in a financial year, you can claim a 40% rebate on tolls incurred.

When you can claim

You can choose to claim every 3, 6 or 9 months, or at the end of the financial year before 30 June.

Any rebates unclaimed will rollover. You have until one year after the financial year ends to claim.

Example dates if you prefer to claim every 3 months

Note:

• Remember to update your toll account when you change vehicles so the relevant toll spend will accrue on your account.
• You can only claim the maximum rebate once each financial year.
   

Closing date for claims

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls:

Video instructions

Troubleshooting

If your Toll Tracker spend doesn't match your toll account statement

You need to have spent a minimum amount on tolls before you can claim.

Your Toll Tracker and toll account may show different amounts spent on tolls. This can happen for a number of reasons:

• a delay in processing time with toll providers – trips can take up to a month to appear in your Toll Tracker
• some toll roads, or issues with electronic tags, may cause delays
• ineligible vehicle trips will not show in your Toll Tracker
• journeys made at the end of an earlier financial year may show on your toll account but they do not count towards the rebate.

Note:

• If you have issues with your toll tag you need to contact your toll provider.
• If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.

If you're unable to claim the rebate

If you have been unable to claim the rebate but feel you are eligible, you'll be able to request an eligibility review later in 2023.

There's plenty of time as you have until 30 June 2024 to claim for any tolls spent in the 2022-23 financial year.

Opting out

If you do not want to claim the rebate anymore, you can opt out by unlinking your toll and MyServiceNSW Accounts. You can do this by removing the 'Toll Relief' service tile from the My Services section of your MyServiceNSW Account dashboard.

Other toll relief available

Free or half-price rego renewal until 30 June 2023

You can still claim free or half-price registration for money spent on tolls between 1 July 2021 and 30 June 2022. This is available until 30 June 2023 if you meet the eligibility requirements.

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