Toll Relief Rebate Scheme – common questions for personal customers

About the rebate

Eligible motorists with a personal toll account who spend more than the minimum amount on tolls in a financial year can claim a 40% rebate.

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls:

Find out more about how to claim your toll relief rebate. 

Eligibility

Who can claim

Find out if you're eligible to claim the toll relief rebate.

Toll account eligibility

There are a few things you need to consider with your toll account when you claim.

You can have:

• more than one vehicle on your personal toll account if you have let your NSW toll provider know the licence plate numbers of all the vehicles.
• vehicles on your personal toll account that are registered in different names as long as the licence plate numbers are linked to your account
• more than one tag linked to your account
• more than one personal toll account at your residential address.

You cannot:

• transfer your toll account to another person
• combine the toll spend with another toll account
• claim the rebate on a vehicle that is not linked to your personal toll account.

Claiming the rebate

What you can claim

• If you spend $375 or more on eligible tolls in the 2022-23 financial year, you can claim up to $750.
• if you spend $402 or more on eligible tolls in the 2023-24 financial year, you can claim up to $802.

Your toll account will show your cumulative toll spend across all NSW toll roads.

When you can claim

You can choose to claim every 3, 6 or 9 months, or at the end of the financial year before 30 June.

Any rebates unclaimed will rollover. You have until one year after the financial year ends to

Example dates if you prefer to claim every 3 months.

Note:

• Remember to update your toll account when you change vehicles so the relevant toll spend will accrue on your account.
• You can only claim the maximum rebate once each financial year.

Closing date for claims

You need to claim the rebate by 30 June in the financial year following the one in which you paid the tolls.

• For toll spend from 1 July 2022 to 30 June 2023 – claims close 30 June 2024
• For toll spend from 1 July 2023 to 30 June 2024 – claims close 30 June 2025

Video instructions

Note: The video refers to 2022-23 rebate amounts.

Troubleshooting

If your Toll Tracker spend does not match your toll account statement

You need to have spent a minimum amount on tolls before you can claim.

Your Toll Tracker and toll account may show different amounts spent on tolls. This can happen for a number of reasons:

• a delay in processing time with toll providers – trips can take up to a month to appear in your Toll Tracker
• some toll roads, or issues with electronic tags, may cause delays
• ineligible vehicle trips will not show in your Toll Tracker
• journeys made at the end of an earlier financial year may show on your toll account but they do not count towards the rebate.

Note:

• If you have issues with your toll tag you need to contact your toll provider.
• If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.

Opting out

If you do not want to claim the rebate anymore, you can opt out by unlinking your toll and MyServiceNSW Accounts. You can do this by removing the 'Toll Relief' service tile from the My Services section of your MyServiceNSW Account dashboard.

Other toll relief available

Sole traders

If you’re a sole trader with a personal and/or business toll account, find out about the sole trader toll relief rebate. 

Need help?