Back to top

Apply for the government licences and permits you need to open your business faster.

Easy to do Business is a free service for business owners that offers:

  • Business concierges – personalised support and step-by-step guides tailored specifically for your business.
  • How-to Guides – online information to help you understand government licensing, approvals and regulations.
  • My Business Navigator – an online tool that guides you through what you need to do.

Easy to do Business tackles the time, complexity and duplication issues that you can face when starting or growing a business in NSW. It cuts red tape and allows you to focus on your business rather than bureaucracy.

Over the phone and online, our free Business Concierges provide business owners with:

  • general guidance
  • connections to existing specialist support and advisory networks
  • quality assurance on applications to make sure only high quality, decision-ready applications are lodged with councils and agencies.

Take the stress out of opening your business and start talking to a Business Concierge today:

Our how-to guides provide industry-specific information to help you navigate your way through government licensing, approvals and regulations.

These online guides give a clear outline of the steps involved and time-frames. You'll spend less time researching, and more time doing what needs to be done to build your business.

Guides are currently available for people who want to:

Open or grow a cafe, restaurant or small bar

Start a housing construction business

Open a clothing retail business

Open a print business

Start a road freight transport business

In the future, Easy to do Business will be available to more industries and in more locations. For details, talk to a Business Concierge today.

My Business Navigator is an online tool where you can transact with government across local, state and federal levels, to get the information, approvals and licences you need.

You’ll also save time, money and effort by:

  • entering your details once (such as address and ABN) so they appear automatically in all your applications
  • collaborating in real time with business advisors, partners and application signatories
  • researching and preparing applications at your own pace

Our business concierges will help you online and over the phone, by:

  • developing a customised activity plan so you'll know what you need to do and when
  • reviewing your applications for accuracy to help avoid lengthy delays.

My Business Navigator is currently available to customers in participating local government areas who want to:

Open or grow a cafe, restaurant or small bar

We’ll be offering the My Business Navigator to more industry sectors in more local government areas in the future. For details, talk to a Business Concierge today.

Previously, it could take up to 18 months to open a café, small bar or restaurant.

Thanks to our digital solutions, personalised Business Concierge support, and increased collaboration across all levels of government, we have simplified the process of opening a business in this highly-regulated sector.

Our customer testing shows the following time is saved:

Customer success stories

“Easy To Do Business offers one point of contact. It gives you clarity about what you need to do to start a business and where you are up to in the process."
– Ada from The Elevation.


Todd, business owner of the The Laughing Goat.“Businesses will benefit from the handy online checklist which lets you know where you are at and what you have left to do, all before you open your doors.”
– Todd from The Laughing Goat.


Lin, business owner of Coffee Shop.“The Business Concierge team saved me time, effort and energy. They helped me apply for outdoor dining for my café and I found the process a lot easier with their help.”
– Lin from Coffee Shop


Peter's story: Creating a professional hub in Parramatta CBD

While backpacking around South America, former mechanical engineer and Grounded Space owner Peter Doueihi realised he didn’t want to work for someone else.

When he returned, he started his own business, working from home. Eventually he got tired of living and working in the same place, which prompted his current business venture.

Grounded Space is a hub for ambitious freelancers and start-ups to network and access facilities such as meeting rooms, call answering, internet and printing, and even a gym – all fuelled by Peter’s barista-made coffee.

Peter said that the EtdB team “helped make this café happen”.

Peter came to EtdB early on in his venture, avoiding some of the difficulties faced by first-time café owners. After hearing about his business idea, our business concierge gave Peter a roadmap of the approvals he needed to get up and running.

With building approvals and a music licence received, Grounded Space is set to be a centre of entrepreneurial spirit in Parramatta’s booming economy. Our business concierges are now helping Peter expand to include outdoor dining.

Matteo's story: First restaurant ‘a dream come true’

Matteo Zamboni opened Zambo, a modern Italian restaurant in Sydney, in September 2016. He had worked in some of Sydney’s finest restaurants including Ormeggio, Pilu and Quay as well as Michelin-starred restaurants in Tokyo and Italy.

Despite years working in restaurants, Matteo said his journey wasn’t easy.

“The main frustration was getting our liquor licence. We wanted to organise it ourselves, but we couldn’t, it was just too hard", he said.

Fortunately, the EtdB specialist business concierge team was there to help.

“The team helped us and we got all the answers we needed. The whole process was very quick and efficient”, Matteo said.

Now Matteo can focus on what he does best, treating diners to his creative take on classic Italian dishes.

Our media releases and news coverage:

For more information or to talk to a Business Concierge:

Easy to do Business is a joint initiative of the Department of Premier and Cabinet, the Customer Service Commissioner, the Office of the NSW Small Business Commissioner and Service NSW.

Source url: