With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

Text size

Australian Government payments

  • Disaster Recovery Payment – $1000 per adult and $400 per child if your home has been severely damaged or destroyed, or you've been seriously injured.
  • Disaster Recovery Allowance – short-term income assistance (up to 13 weeks) if you've lost income as a direct result of the floods.
  • New Zealand Disaster Recovery Payment – support for New Zealanders adversely affected by the floods.
  • New Zealand Disaster Recovery Allowance – support for New Zealanders who have lost income as a result of the floods.

Visit Services Australia or call 180 22 66 to find out if you're eligible.

Additional Child Care Subsidy

Visit Additional Child Care Subsidy Temporary Financial Hardship to find out if you're eligible for extra help with the cost of approved child care.

Disaster relief grant

If your home or essential household items have been destroyed or damaged by the floods, you may be eligible for a disaster relief grant.

Call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW.


Various banks are providing help for customers affected by natural disaster. Australian Banking Association has a list of banks and their contact details.

Financial counselling

The National Debt Helpline offers free and confidential financial counselling and resources.