Toll Relief registration – FAQs

If you're eligible, you'll automatically be notified to apply for your free or half-price registration during the registration renewal process.

From 1 July 2021, the following Toll Relief will apply:

Toll spend is based on your total toll spend in the previous financial year on one personal toll account.

Check How is Toll Relief calculated? for more information.

How much will I save?

To find out how much you can save, visit the Transport for NSW website for information on registration costs.

Can I claim my free or half-price registration as cash or a voucher? If I do not want to use it on my car’s registration, can I redeem it for something else?

No. Toll Relief can only be used to claim a free or half-price vehicle registration.

Can I opt out of Toll Relief?

Yes. You have the option to not claim the free or half-price vehicle registration during the registration renewal process.

What happens if I decide not to use it straight away? Can my discount expire?

Yes. Toll Relief must be redeemed by 30 June in the financial year following the one when it was earned. For example, if you met the threshold between 1 July 2021 and 30 June 2022 you must redeem your Toll Relief by 30 June 2023.

Does the personal toll account have to be in the same name as the vehicle owner to claim the free or half-price registration?

No, it does not matter if the vehicle or vehicles nominated against the electronic tag/tagless toll account are registered in different names. You can choose to apply Toll Relief to any private-use vehicle or motorcycle as long as the licence plate number is linked to your personal toll account.

You cannot claim free or half-price registration for a vehicle that is not linked to your personal toll account.

Is it limited to one personal toll account per residential address?

No. You can have more than one personal toll account per residential address. However, you can only get one free or half-price vehicle registration per account, per financial year.

Can I transfer my toll amount to another family member, friend or another person?

No. Multiple electronic tag/tagless accounts cannot be rolled together or transferred to meet the threshold. However, you may have multiple vehicles linked to the one account to meet the threshold.

How is Toll Relief being funded?

Toll Relief is one of more than 70 NSW Government rebates and savings to help residents of NSW save on everyday costs.

Who is eligible for Toll Relief?

You can get either free or half-price registration through Toll Relief if you:

• spent a minimum of $877 or more (an average of $17 a week) on NSW toll roads in the 2021–22 financial year (1 July 2021 to 30 June 2022)
• drive a NSW privately registered vehicle that is less than 2794kgs tare (unladen) weight
• are a NSW resident
• have a NSW personal toll account (E-Toll or Transurban Linkt)
• have your licence plate(s) linked to your personal toll account.

Note: Conditional or historic vehicle registrations are not eligible.

Toll Relief does not include tolls paid for:

• heavy vehicles (more than 2794kg tare/unladen weight)
• non-private registered vehicles
• vehicles registered for business use
• vehicles registered in states outside of NSW.

Note: Journeys made at the end of a previous financial year may appear on a toll statement. These journeys do not count towards Toll Relief. The toll spend must be in the relevant financial year.

What happens if I transfer my vehicle registration and have spent the minimum toll threshold amount in tolls? Am I eligible for Toll Relief?

No, the discounted vehicle registration will not be passed on to another person if you transfer your vehicle registration. Your toll spend belongs to you, the toll account holder, not the person you transfer your vehicle registration to.

If you sell or buy a new car, ensure you update your licence plate details on your toll provider account.

If my account is less than 12 months old but I’ve spent at least $877 on tolls in the 2021–22 financial year, can I claim Toll Relief?

Yes. As the toll account holder, you can claim one half-price registration. If you've spent more than $1,462 in the 2021–22 financial year, you can claim one free registration.

Are Uber/ridesharing drivers eligible for Toll Relief if they spent more than $877 or $1,462 in tolls in the 2021–22 financial year?

Only vehicles used solely for private usage are eligible for Toll Relief.

I’m a student travelling to Uni. Am I eligible?

Yes. If you have spent $877 or more in tolls in the 2021–22 financial year you'll be eligible for half-price registration, or free registration if you've spent over $1,462 in tolls in the 2021–22 financial year.

If I do not have a personal toll account can I still qualify for Toll Relief?

No. If you want to claim Toll Relief, you'll need a personal account with a NSW toll provider. There are various toll providers so select the one that best suits your needs.

Can I renew my registration for 3 or 6 months and claim free or half-price registration?

No, only vehicles with 12-month registration are eligible for Toll Relief. If necessary, update your compulsory third party (CTP) insurance to 12 months by contacting your insurance provider.

If I qualify for free registration, will I still have to renew my car registration?

Yes, you must complete the vehicle registration process. You need to lodge your 12-month compulsory third party (CTP) insurance, and an eSafety inspection (pink slip) if required. You are responsible for ensuring your registration is valid.

Can I use more than one car to count towards Toll Relief?

Yes. Toll Relief is calculated on the toll spend of all eligible vehicles that are linked to one personal toll account.

Is Toll Relief available to claim now?

If you've spent over $1,462 in the last financial year (2021–22), you can claim your free vehicle registration.

If you've spent over $877 in the last financial year (2021–22), you can claim your half-price registration.

If you've already paid your 12-month vehicle registration and spent over $877 in tolls in the last financial year, you may be eligible for a reimbursement.

How can I claim my free or half-price registration?

You claim Toll Relief during the registration renewal process. All you need is your registration renewal billing number.
Note: You'll need to have purchased a 12-month CTP Green Slip to claim your free or half-price registration. Toll Relief is only available for vehicles registered for 12 months.

When can I claim my free or half-price registration?

Your Toll Relief spend is a total of the tolls you've paid during a financial year (between 1 July and 30 June). If you're eligible, you claim your free or half-price registration within the following financial year, when your vehicle registration is ready to renew.

For example, if your registration is due on 26 September 2022 and you spent $1,462 or more in tolls between 1 July 2021 and 30 June 2022, then you can claim your free registration in September when you renew.

You'll need to use your Toll Relief discount from your 2021–22 toll spend before 30 June 2023.

How do I apply Toll Relief to registration due after 1 July?

You can renew your registration 6 weeks before it's due.

If you're not eligible for Toll Relief at the time of registration but become eligible before the end of the financial year, you may be able to claim a reimbursement.

Alternatively, you could apply your Toll Relief to another qualifying vehicle registered to your personal toll account.

Do tolls on all NSW toll roads count towards the eligible spend?

Yes, tolls paid on the following roads count towards your toll spend:

• M5 South-West (unless you are registered for the M5 South-West Cashback Scheme)
• M7
• M2
• NorthConnex
• Westconnex
• Sydney Harbour Bridge
• Sydney Harbour Tunnel
• Lane Cove Tunnel
• Eastern Distributor
• Cross City Tunnel
• Falcon Street off-ramp,Warringah Freeway.

Tolls for NorthConnex and other future toll roads will also be included when these new roads open.

You can use the Sydney Motorways toll calculator to find out how much it costs to travel on NSW toll roads.

Are CTP Green Slips also free or half-price?

No. The Toll Relief rebate is for vehicle registration only and is made up of both the registration fee and motor vehicle tax. CTP is a separate compulsory insurance charge and is required to complete the registration of your vehicle.

To be eligible for the Toll Relief Scheme, you must purchase a 12-month CTP Green Slip. Only vehicles with 12-month registrations are eligible.

Does the discounted or free registration cover administration fees?

No. Toll Relief pays for the vehicle registration fee and motor vehicle tax only.

Toll Relief does not include money spent on:

• special passes (for example, the ERider and eMU passes)
• vehicle photo matching fees (please refer to your toll provider for more information)
• toll account administration charges
• toll notice administration fees
• any other charges or fees.

Will trips on NSW roads be counted if I have an account from a non-NSW toll provider?

No. Only toll spend linked to an account with a NSW toll provider will count towards Toll Relief.

Which trips do not count towards my toll spend?

Casual trips without a toll account, interstate and business trips, trips taken using ERider or eMU Pass and trips taken on the M5 if you opted in to the M5 Cashback Scheme.

Will the M5 South-West toll spend be counted towards Toll Relief?

Yes – if you're not registered for the M5 South-West Cashback Scheme.

No – if you're registered for the M5 South-West Cashback Scheme.

How do I opt out of M5 South-West Cashback?

You need to visit your toll provider to opt out of the M5 South-West Cashback Scheme.

If I opt out of the M5 South-West Cashback Scheme will historic toll payments be backdated?

No. You need to opt out of M5 South-West Cashback Scheme before any trips are counted towards Toll Relief.

Eligible toll spend is calculated as the total of all tag/tagless products on one personal toll account in one financial year (1 July to 30 June). For example, you may have 2 privately registered vehicles under the same toll account. The total toll spend for both of these vehicles in one financial year will count towards your total toll spend.

You can claim one free or half-price vehicle registration per account, per financial year.

Eligible toll spend is based on toll spend in the previous financial year. It will increase by 4% each financial year (rounded up to the nearest dollar).

The following Toll Relief will apply for free registration:

The following Toll Relief will apply for half-price registration:

Note: Journeys made at the end of an earlier financial year may appear on a toll statement. These journeys do not count towards Toll Relief. The toll spend must be in the relevant financial year.

What if the toll spend on my toll tracker does not match the spend on my statements?

All tolls that are paid on NSW toll roads will be counted unless you're registered for the M5 South-West Cashback Scheme. In that instance, your M5 South-West tolls are not counted towards Toll Relief.

The amount calculated for Toll Relief does not include money spent on:

• special passes (for example the ERider and eMU passes)
• licence plate recognition charges
• account administration charges
• toll notice administration fees
• other charges or fees.

If I spend $2,922 or more in this financial year on my account, will I receive 2 free registrations?

No. If you spend $1,462 or more in tolls over the financial year, you'll be entitled to one free vehicle or motorcycle registration.

If I spent $2,339 or more in this financial year on my account, will I receive one free registration and one half-price registration?

No. You are entitled to either one free or one half-price registration per year.

I bought a new car. Can I get free or half-price vehicle registration?

Yes. You'll need to ensure your new vehicle has been added to your personal toll account. Contact your toll provider to update your details.

I have custom plates. Do I have to pay the associated fees if I am eligible for Toll Relief?

Yes. Free or half-price vehicle registration earned through Toll Relief only applies to vehicle registration fees. Custom plate fees are not covered under Toll Relief.

I have more than one car. Can I use my free or half-price registration to renew registration on either car?

Yes. Ensure the licence plate number of the vehicle you choose for Toll Relief has been added to your personal toll account. Contact your toll provider if you wish to add additional vehicles to your account.

If I change vehicles mid-year, is my toll spend on both vehicles counted?

Yes, though you'll need to ensure:

• both cars are registered in NSW for private use
• both cars are under the same NSW toll provider account
• the electronic tag/tagless account records a toll spend of $877 or more in the 2021–22 financial year.

I’m a pensioner and already get a concession on my registration. Does this change?

No, this does not change. You'll still get your existing concessions or benefits on your registration.

I'm a pensioner and have 2 vehicles in my name. I claim free registration on one vehicle under my pensioner concession. Can I claim Toll Relief on my second vehicle?

Yes. If you spent $877 or more in the 2021–22 financial year on tolls, and you meet the other eligibility conditions, you're entitled to a half-price registration on your second vehicle. If you spent $1,462 or more, you're entitled to a free registration on the second vehicle.

Are business-registered vehicles included?

Toll Relief is designed to provide relief from cost of living pressures for NSW residents. Commercially registered vehicles are generally used for a business purpose and tolls are a tax-deductible expense. Toll Relief cannot be claimed for vehicles registered for business purposes.

Can I change the registration of my vehicle from business to private to claim free or half-price registration?

You must register your vehicle based on what it is used for. If the nature of your vehicle use changes, yes, you can change your registration from business to private. Toll Relief only applies to private-use vehicles at the time of registration.

If I sell my car after I receive the free or half-price registration, am I entitled to another one during the 12-month period?

No. You can only get one free or half-price vehicle registration per personal toll account, per financial year.

If my car is written off after I receive the free or half-price registration, am I entitled to another one during the 12-month period?

No. You will not be issued with another free or half-price registration. You can apply for a registration cancellation or refund.

Can I claim Toll Relief on my caravan?

No. You can only claim the free or half-price registration on a privately registered motor vehicle or motorcycle.

Will charities benefit from Toll Relief?

Charities with a vehicle registered for private use are eligible for Toll Relief. Charities with vehicles registered for any other purpose other than private use are not eligible.

What if my vehicle is managed by a fleet?

As long as you and your vehicle meet the eligibility criteria and your vehicle is registered in your name, then you can claim Toll Relief.

I have a novated lease, can I apply for Toll Relief?

As long as you and your vehicle meet the eligibility criteria, and your vehicle is registered in your name, then you can claim Toll Relief.

How do I set up a MyServiceNSW Account?

Visit How to create a MyServiceNSW Account.

How do I find my MyServiceNSW Account login details?

If you've already registered for a MyServiceNSW Account and have forgotten your login details, visit How to change or reset your MyServiceNSW Account password.

How do I add my toll provider account to MyServiceNSW Account?

Log in to your MyServiceNSW Account and select ‘My Services’ on your dashboard. Select the 'Add services' button. Follow the prompts to add Toll Relief to your MyServiceNSW Account.

What information should I have handy when I log in to my MyServiceNSW Account to claim Toll Relief?

All you need is your registration renewal billing number.

If you are eligible, you can claim your free 12-month registration or half-price registration as part of your regular vehicle renewal process.

Before you renew your vehicle registration, you'll need to have linked your licence plate number(s) to your toll provider account.

I have more than one personal toll account. Can I link all my toll accounts to MyServiceNSW Account and track eligible spend?

Only one personal toll account can be linked to and tracked on your MyServiceNSW Account and included in your eligibility for Toll Relief.

You can list multiple vehicles on one personal toll account.

The tolls cannot be transferred across multiple personal toll accounts.

Who will I be able to contact to answer questions or resolve any problems?

We are here to help. Call us on 13 77 88, or visit your local service centre.

How do I find my toll provider?

The Transport for NSW website provides information on NSW toll providers.

I do not have an account or tag. Can I claim Toll Relief?

No. You must have an account with a NSW toll provider so that the toll spend on your electronic tag/tagless account can count towards Toll Relief.

Does my licence plate need to be registered on my toll account?

Yes. You need to provide your NSW toll provider with the licence plate numbers of all the vehicles, including cars and motorcycles, that you wish to link to your account.

I’ve lost my toll billing account details. How do I claim Toll Relief?

You do not need your toll billing account details to claim Toll Relief. All you need is your registration renewal billing number.

What if my preferred vehicle is not visible on my personal toll account?

You'll need to update your account with the licence plate number of the vehicle you want added on your account.

What if my tag is faulty or does not record all my trips?

If you're experiencing issues with your toll tag you need to contact your toll provider.

If your vehicle licence plate is linked to your account and can be photo-matched through toll video capture, your toll will count towards eligible spend. The vehicle photo-matching fee does not count towards your eligible toll spend.

I have multiple personal toll accounts. Will all of my tolls be totalled to receive one free or half-price registration?

No. Only the tolls accrued on one personal account can be used towards free or half-price registration. You can have multiple tags on one account to count towards Toll Relief.

I think I am eligible but cannot seem to claim my free or half-price registration. What do I do?

If you believe you are eligible, you can apply for a reimbursement.

Why is my Toll Relief toll spend different to the amount on my toll account statement?

Toll Relief only counts the amount you spend on NSW toll roads. Toll account administration charges and other costs or fees are not included.

Your Toll Relief toll spend does not include money spent on:

• any transactions from Sydney Airport Corporation Limited (SACL)
• special passes (for example, the ERider and eMU passes)
• licence plate recognition charges
• toll account administration charges
• toll notice administration fees
• any other charges or fees

It may take up to 24 hours to reflect recent toll spend and changes on your account.

• To submit a query on Toll Relief, please Contact us.
• See Toll Relief – Terms and Conditions.