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The Low Income Household Rebate helps eligible low income NSW households cover the costs of their energy bills. It is paid once each financial year.

If you receive your bill directly from your electricity retailer and you meet the eligibility requirements, call the company and ask them to apply the NSW Low Income Household Rebate to your account.
You'll need to supply your concession card or healthcare card details when you call.

If you receive your electricity bill from, or on behalf of, the strata manager or community/village operator and you meet the eligibility requirements, you can apply for the rebate online.

Apply online
  • a printed (not hand-written) copy of your latest electricity invoice (JPG or PDF file) which must have:
  • personal and contact details
  • pensioner concession, health care or gold card details
  • your bank account details for the electronic funds transfer.
Apply online
  1. Select the 'Apply online' button.
  2. Log in to, or register for, a MyServiceNSW Account.
  3. Select the 'Services' tab on your dashboard.
  4. Connect/link to 'NSW Energy Rebates'.
  5. Agree to the Terms and Conditions.
  6. Select 'Next'.
  7. Enter the required details.
  8. Upload your electricity invoice.
  9. Submit your application.

If you don't wish to apply online:

  1. Download and complete the application form – NSW Low Income Household Rebate On-Supplied Household Application Form - PDF.
  2. Attach a copy of your most recent electricity bill. 
  3. Lodge your application by post or email to the details on the form.
Apply online

You can apply for the Low Income Household Energy Rebate if: 

  • you're a NSW resident
  • you're a customer of an electricity retailer, either directly or on-supplied
  • you hold one of the following:
    • pensioner concession card issued by the Department of Veterans' Affairs (DVA) or Department of Human Services (DHS)
    • health care card issued by the DHS, or
    • DVA gold card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

Note: 'On-supplied' means that you receive an electricity bill or invoice issued by, or on behalf of, the owners or management of your residential community, retirement village, or strata scheme, rather than a bill issued by an electricity retailer.

Apply online

On-supplied eligible households:

  • The meter reading on your electricity bill must have been taken after 1 July of the current financial year and be less than 3 months old.
  • You'll receive your rebate from NSW Department of Industry as a lump sum payment of $313.50 deposited into your bank account.
  • Invoices must be printed. Hand-written invoices will only be accepted if:
    • they have been prepared from a branded invoice book (company stamps will not be accepted)
    • the supplier doesn't have the capacity to provide printed invoices.

Eligible households that receive their bill directly from an electricity retailer:

  • You'll receive the rebate as a credit on each quarterly electricity bill, up to a total of $285.00/year. The amount is calculated daily from the day you call your retailer and apply.
  • The electricity account holder must hold one of the valid concession cards.
  • If you change electricity providers, you need to provide the entitlement details to your new provider when you agree to a new contract in order to continue to receive the rebate.

All eligible households:

  • A household can only receive one Low Income Household Rebate each financial year.
  • The rebate is only applied to your principal place of residence.
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.
Apply online

Need help?

We’re happy to help you with this transaction.

Feel free to call us on 13 77 88 or visit a service centre

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