Apply for the NSW Low Income Household Rebate (retail customers)

Introduction

The NSW Low Income Household Rebate helps eligible concession cardholders pay their electricity bills. 

The rebate is $350 per retail (on-market) household, per financial year. 

If you're a retail (on-market) customer, you need to contact your electricity retailer to apply.

If you're an embedded network (on-supply) electricity customer you may be eligible to apply for the NSW Low Income Household Rebate (on supply).

Note: 

• Embedded network (‘on-supply') means your electricity is supplied by an embedded network – such as in a residential community, retirement village or strata scheme – and you receive your electricity bill or invoice from the strata manager or community/village operator. If you’re not sure whether you're an on-supply customer, contact the electricity provider named on your electricity bill.
• The Commonwealth Government has announced that households will receive up to $300 towards their electricity bill in the 2024–25 financial year. Most customers will receive their payments in quarterly instalments. More information will be available soon.

Eligibility

You may be eligible if you live in NSW and all the following apply: 

• you have an electricity account for your home in NSW
• you're the account holder (the account and bill must be in your name)
• you hold one of the following:
  • Pensioner Concession Card issued by Services Australia or the Department of Veterans' Affairs (DVA)
  • Health Care Card issued by Services Australia
  • Low Income Health Care Card issued by Services Australia
  • DVA Veteran Gold Card.

What you need

Your Services Australia Customer Reference Number (CRN) or Department of Veterans' Affairs file number.

How to apply

1. Check the eligibility requirements.
2. Call your electricity retailer.
3. Ask for the NSW Low Income Household Rebate to be applied to your account.
4. Provide your eligible concession card details.
5. Confirm with your retailer that the rebate has been applied.

More information

• Retail customers receive the rebate as a daily credit on each electricity bill, up to a total of $350 per year. The amount is calculated from the day you call your retailer and apply.
• If you change your electricity retailer, you can continue to receive the rebate by providing your new retailer with your Services Australia CRN or Department of Veterans' Affairs file number .
• A household can only receive one NSW Low Income Household Rebate each financial year.
• You can only receive the rebate for your principal place of residence.
• If you receive the NSW Low Income Household Rebate, you may be eligible for the NSW Gas Rebate. 
• Commonwealth Seniors Health Card holders are not eligible for this rebate and can apply for the Seniors Energy Rebate instead.