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Introduction

If you believe you’re eligible for free or half-price vehicle registration through Toll Relief but were unable to make a claim when renewing your registration, you can apply to have your claim reviewed.

You can also request a review if you don't meet the eligibility criteria, but you believe your circumstances should be given special consideration.

Eligibility

The Toll Relief program started on 1 July 2018. If you meet the eligibility requirements, you're entitled to either one free 12-month rego or one half-price 12-month rego for one car, ute, 4WD or motorcycle.

To be eligible for Toll Relief reimbursement, you need to be a NSW resident and have:

  • a NSW personal toll account such as Linkt or E-Toll – if you've moved from interstate, check with your toll provider that you now have a NSW personal account suitable for Toll Relief
  • your licence plate linked to your toll account
    • make sure you keep your licence plate number/s and your contact details up to date with your toll provider.
  • spent the minimum yearly threshold or more on NSW toll roads in the 2020-21 financial year while driving a NSW privately registered light vehicle.
Financial year Minimum spend for free rego Minimum spend for half-price rego
2018-19 $1,300 ($25/week average) $780 ($15/week average)
2019-20 $1,352 ($26/week average) $811 ($16/week average)
2020-21 $1,406 ($27/week average) $843 ($16/week average)
2021-22 $1,462 ($28/week average) $877 ($17/week average)

Note: Minimum toll spend requirements increase by 4% each year.

You may be eligible for Toll Relief special consideration if you:

  • changed your toll provider last financial year, and your accounts when combined reach the eligible spend
  • were not eligible for Toll Relief at the time of registration but become eligible before the end of the financial year
  • have more than one eligible toll account
  • were unable to claim last year due to personal circumstances
  • have sold your vehicle
  • believe someone else has used your entitlement.

What you need

  • a MyServiceNSW Account
  • your toll provider details
  • your toll account number
  • your licence plate number
  • your contact email
  • your contact number
  • your bank account details

How to apply

  1. Check the eligibility requirements.
  2. Select the 'Apply online' button.
  3. Log in, or create your MyServiceNSW Account.
  4. Confirm your toll account details.
  5. Complete the online application.
  6. Select 'Submit'.

More information

  • Tolls paid on the following roads count towards Toll Relief spend:
    • M5 South-West (unless you claim for the M5 South-West Cashback)
    • Westlink M7
    • Hills M2
    • NorthConnex
    • WestConnex
    • Sydney Harbour Bridge
    • Sydney Harbour Tunnel
    • Lane Cove Tunnel
    • Eastern Distributor
    • Cross City Tunnel
    • Military Road E-Ramp (Falcon Street off-ramp of the Warringah Freeway).