Support and guidance for new arrivals

Introduction

If you are from a refugee, migrant or similar background and would like support with understanding and accessing government services, a Service NSW team member can assist. This is a free and confidential service.  

We can help you explore opportunities and provide information and advice on a range of topics including:  

• getting a NSW Driver Licence
• getting a NSW Photo Card to prove your identity
• studying and finding courses
• how to find savings through rebates and vouchers
• starting and running a business
• getting help during emergencies and disasters.

Appointment types

You can book an appointment to speak to a Service NSW team member:

• face-to-face in select Service NSW Centres
• over the phone.

Face-to-face appointments are available at:  

• Auburn
• Bankstown
• Liverpool
• Newcastle
• Wallsend
• Wetherill Park.

What you need

When booking, you'll need:

• your name, phone number and email address
• a MyServiceNSW Account (only if booking online).

How to book

Online 

1. Select the ‘Book an appointment’ button.
2. Log in, or create your MyServiceNSW Account.
3. Follow the prompts to complete your request for an appointment.

By phone

• Call Service NSW on 13 77 88

In person

• Visit any Service NSW Centre

You’ll receive an appointment confirmation by SMS or email. 

Interpreter services are available if needed. 

More information

• This new arrival support service is part of the NSW Settlement Strategy, which brings together existing and new NSW Government initiatives to improve settlement outcomes for people from refugee and refugee-like backgrounds living in NSW.