Claims close 30 June 2023

Claims for free or half-price rego renewal close 30 June 2023. If you have any issues submitting your claim, contact us as soon as possible.

Eligible motorists can continue to claim the toll relief rebate.

Text size

Introduction

Toll Relief helps frequent toll road users save on their registration costs.

Owners of privately registered vehicles can receive:

  • free 12-month vehicle registration if they've spent $1,462 or more on tolls in the previous financial year; or
  • half-price 12-month registration if they've spent $877 or more during the previous financial year

 for one privately registered car, ute, 4WD or motorcycle.

Toll Relief is calculated on the toll spend of all eligible vehicles linked to one personal toll account.

Before you claim

  • Visit your toll provider and check your contact details are up to date. Add your private-use vehicle licence plates to your toll provider account and remove the licence plates of vehicles you no longer own.
  • Link your toll account to your MyServiceNSW Account and track how much you've spent on tolls. You'll see how close you are to qualifying for free or half-price rego. Visit your MyServiceNSW Account dashboard, and in the 'Services' panel, select 'Toll Relief'.
  • When you get your registration renewal in the mail, visit Renew a vehicle registration and start the renewal process. If you're eligible, you'll automatically be notified to apply for your free or half-price registration during the process.

If you've already renewed your rego and believe you're eligible for Toll Relief, you may be able to apply for reimbursement.

Eligibility

You must be a NSW resident and have:

  • a NSW personal toll account such as Linkt or E-Toll – if you've moved from interstate, check with your toll provider that you now have a NSW personal account suitable for Toll Relief
  • your licence plate linked to your personal toll account
  • ensure your licence plate number/s and your contact details are kept up to date with your toll provider.

In addition:

  • to receive free rego in the 2022–23 financial year (1 July 2022 to 30 June 2023):
    • you must have spent $1,462 or more (about $27 a week) on NSW toll roads in the previous financial year (1 July 2021 to 30 June 2022) while driving a NSW privately registered light vehicle.
  • to receive half-price rego in the 2022–23 financial year (1 July 2022 to 30 June 2023):
    • you must have spent $877 or more (about $16 a week) on NSW toll roads in the previous financial year (1 July 2021 to 30 June 2022) while driving a NSW privately registered light vehicle.

Note: You must accumulate the eligible toll spend on one personal toll account. If you have multiple tag or tagless products on the one account, then the toll spend on all the eligible vehicles on that account will count towards Toll Relief.

The Toll Relief scheme does not include tolls paid:

  • on vehicles registered for any use other than private
  • on the M5 South-West by drivers opted into the M5 South-West Cashback Scheme
  • on heavy vehicles.

Note: Journeys made at the end of an earlier financial year may appear on a toll statement. These journeys do not count towards Toll Relief. The toll spend must be in the relevant financial year.

What you need

  • your registration renewal notice
  • a pink slip if your vehicle is more than 5 years old
  • your 12-month CTP Green Slip
  • your licence plate number added to your toll provider account.

How to claim

We notify you during the registration renewal process if you're eligible for free or half-price vehicle registration.

If you'd like to follow a step-by-step guide, view the video below.

Description: Screen shows a Service NSW staff member in a service centre talking to camera. The screen shows ‘How to claim Toll Relief if you are eligible’.

Speaker: Before you start, check that you’ve added your licence plate number to your toll provider account. 

Description: Screen shows ‘Check that you’ve added your licence plate number to your toll provider account’. Screen shows ‘Step 1’.

Narrator: Step 1

Speaker: Go to service.nsw.gov.au and select ‘Renew rego’ and then select ‘Renew online’.

Description: Screen shows the Service NSW website homepage and clicks on the ‘Renew rego’ link in list under ‘Popular pages’ heading. It then shows the ‘Renew a vehicle registration’ page, scrolls down and clicks the ‘Renew online’ button.

Description: Screen shows ‘Step 2’.

Narrator: Step 2

Speaker: Enter the billing number found on your renewal notice.

Description: Screen shows the ‘Renew a motor vehicle registration’ page, and an example billing number is typed into the ‘billing number’ field.

Description: Screen shows ‘Step 3’.

Narrator: Step 3

Speaker: Click 'Next' and if you're eligible there will be a notice on the page saying, 'You're eligible for a free or half-price registration'.

Description: Screen shows the ‘Toll Relief discount’ page with a notice saying, ‘You’re eligible for half price registration’. 

Description: Screen shows ‘Step 4’.

Narrator: Step 4

Speaker: Down the page, you'll see the details for your vehicle. Select 'Yes' if you wish to apply your toll relief to this vehicle, or select 'No' if you wish to keep it for another vehicle, then select 'Next'.

Description: Screen scrolls down to show a notice with example details of a billing number and vehicle. Screen clicks the ‘Yes’ button and then selects the ‘Continue’ button.

Description: Screen shows ‘Step 5’.

Narrator: Step 5

Speaker: Confirm the registration and usage terms and then select 'Next'.

Description: Screen scrolls down to show example details of ‘Term and cost of renewal’.  

Description: Screen shows ‘Step 6’.

Narrator: Step 6

Speaker: Review your rego renewal details. You'll see that your toll relief has been applied. Select 'Submit'.

Description: Screen scrolls down to show example details of ‘Term and cost of renewal’. A notice on the page confirms the toll relief half-price registration has been applied.

Speaker: Please let us know if you like the Toll Relief Program. 

Description: Screen shows thumbs up icon next to ‘Do you like Toll Relief?’ 

Speaker: If you'd like a receipt emailed to you, fill in your email at the bottom of the page, and hit 'Send'.

Description: The Service NSW logo appears on screen followed by the NSW Government logo.

More information

  • Tolls paid on the following roads count towards your Toll Relief spend:
    • M5 South-West (unless you claim for the M5 South-West Cashback)
    • Westlink M7
    • Hills M2
    • NorthConnex
    • WestConnex
    • Sydney Harbour Bridge
    • Sydney Harbour Tunnel
    • Lane Cove Tunnel
    • Eastern Distributor
    • Cross City Tunnel
    • Military Road E-Ramp (Falcon Street off-ramp of the Warringah Freeway).
  • If your tag does not record your trip, your toll will count towards Toll Relief if your vehicle licence plate is linked to your account and can be photo matched through video capture.
  • You can use the Sydney Motorways toll calculator to find out how much NSW toll roads cost.
  • Tolls for other future toll roads will be included when the roads open.
  • Toll Relief spend does not include:
    • any transactions from Sydney Airport Corporation Limited (SACL)
    • special passes (for example, the ERider and eMU passes)
    • licence plate recognition charges
    • toll account administration charges
    • toll notice administration fees
    • M5 South-West toll spend where the customer account is opted into the M5 South-West Cashback Scheme
    • interstate tolling accounts or trips made on interstate roads
    • casual toll products or tolls paid outside of an account
    • business trips or trips claimed back from an employer
    • any other charge or fee.
Last updated: 11 May 2023