If your vehicle has been towed from a prescribed tow-away area and you've received an invoice for the tow, you can dispute the matter via email or post.

TSS-RMS will review the circumstances of the tow based on the information you provide.

The tow-away charge is separate to any fine that may have been issued by the Police or local council.

What you need

  • details about the time, date and location of the tow-away
  • the reasons why you believe your vehicle should not have been towed.

How to dispute

  1. Write a letter to TSS-RMS detailing the tow-away and why you believe it should not have occurred.
  2. Gather any supporting evidence.
  3. Lodge your documentation via:

More information

Tow-away areas include:

  • clearways
  • special event clearways
  • freeways
  • T-Way lanes
  • transit lanes
  • bus lanes.
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