Introduction
If you have an NDIS Worker Check clearance you must update any changes to your details within 3 months of the change. This is a requirement under Section 18 of the National Disability Insurance Scheme (Worker Checks) Act 2018.
You can update some of your details online through your MyServiceNSW Account. To log in to your MyServiceNSW Account you must go to the Service NSW website not the Service NSW mobile phone app.
Your NDIS Worker Check is a digital credential. You do not receive a certificate or card.
Details to update
You must update changes to your:
- name
- residential address
- contact details (email and phone number) or
- NDIS employer (if you change employers or need to add an employer).
New employer
If you have a new employer you need their NDIS Quality and Safeguards Commission registration number or name. Your new employer can provide you with this information.
Change of name
If you change your name email the NDIS Worker Check screening agency at contact@ndiswc.nsw.gov.au.
The agency will email you to:
- tell you what you need to provide and
- give you a form for you to complete and return to the agency.
What you need
To update your details you need:
- a MyServiceNSW Account
- an NDIS Worker Check (current or completed application)
- your new details as applicable – address, contact (email, phone number) or NDIS employer details.
How to update your details
- Select the 'Go to NDIS Worker Check' button.
- Log in to your MyServiceNSW Account.
- Select 'NDIS Worker Check' from the dashboard.
- Follow the prompts to update your details.
Provide your personal contact details
Your contact details are used to contact you about personal and sensitive information relating to your NDIS Worker Check. For this reason we ask that you provide your personal email and mobile phone number rather than your work contact details.
How to link your MyServiceNSW Account
You can link your NDIS Worker Check to your MyServiceNSW Account if you:
- have applied online for an NDIS Worker Check or
- currently hold an NDIS Worker Check.
- Log in to your MyServiceNSW Account.
- Go to 'Add services'.
- Select 'NDIS Worker Check'.
- Select Yes to 'Do you currently hold a NSW NDISWC or have you previously applied in NSW?'
- Enter your details
- first name
- last name
- date of birth
- NDIS Worker Check number
- email address or phone number or town of birth.
Requests
You can also raise requests online through your NDIS Worker Check dashboard to:
- cancel your application or clearance
- request an internal review (if a decision has been made and is reviewable). You will need to pay a fee to request an internal review.
Help and support
If your details in your MyServiceNSW Account do not match your NDIS Worker Check details find out what to do by visiting our help pages.