With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

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COVID-19 assistance

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Disaster relief payments

Disaster relief payments that are made to individuals and businesses impacted by the bushfires are tax exempt.

The Australian Taxation Office (ATO) is also providing automatic deferral of lodgement and payment obligations for individuals and businesses in bushfire-affected communities. The ATO Emergency Support Infoline is 1800 806 218.

Australian Red Cross

The Red Cross expanded its financial assistance for people who lost their homes in the bushfires, to help ensure they had somewhere safe to stay over winter.

Recovery is a long term process, and the Red Cross is committed to staying with bushfire-hit communities for as long as it takes. They urge people who lost their homes to come forward and seek the assistance.

COVID-19 information

If you need help applying and/or uploading documents, and you're unable to get to friends and family due to social distancing restrictions, call 1800 733 276.

Salvation Army

The Salvation Army is working with federal, state and local government, as well as community organisations to best meet the needs of people impacted by the 2019–2020 bushfires.

They are providing emotional support and referrals, and the following financial assistance.

  • Hardship recovery grant – assistance to individuals and families experiencing ongoing extreme hardship as a result of the bushfire disaster.
  • Loss of residence grant – assistance to individuals and families in bushfire impacted areas whose primary place of residence (owned or leased) has been destroyed or rendered uninhabitable due to the 2019–2020 bushfires.

The grants are limited to one grant per household, and are available to eligible applicants over the age of 18, who:

  • suffered loss from the 2019–2020 bushfires
  • lived or worked in a bushfire affected area at the time of the fires.

To apply for a grant, or if you have further questions, call 1300 662 217 or email sal.disasters@salvationarmy.org.au.

Council rates relief

If you own a farm or property that has suffered damage beyond repair in the 2019–20 bushfires, you may be eligible for council rates relief from your local council.

Long service levy exemption – building and construction

If you're replacing or repairing buildings destroyed or damaged as a result of the 2019/20 NSW bushfires, you can apply for an exemption from the Long Service levy.

The exemption applies to the first $1,000,000 (inc GST) spent on repairing or rebuilding a damaged property or building.

For expenditure of $1,000,000 and above, you'll be required to pay a partial levy.

Applications must be lodged by 2 March 2023.

For more information visit Long Service Corporation.

NSW Government stamp duty relief

If you lost your home in the bushfires and you're intending to buy in another location rather than rebuild, the NSW Government is offering up to $55,000 towards the stamp duty on the replacement property.

The stamp duty relief is aimed at providing people with an option to get back on their feet and into their own home faster.

For more information visit NSW bushfire transfer duty relief scheme.

Note: $55,000 would be the approximate stamp duty payable on a property priced at around $1.25 million. Any amount above the $55,000 would be payable by the purchaser.

NSW Rural Assistance Authority (RAA)

Call the NSW Rural Assistance Authority on 1800 678 593 for:

  • Sporting club assistance – concessional loans for eligible sporting clubs
  • Church and non-profit organisation assistance – up to $15,000 recovery grants (33 LGAs) and concessional loans for eligible churches and non-profit organisations.
  • The Natural Disaster Transport Subsidy pays for the cost of transporting:
    • fodder and/or water to an affected property
    • stock to sale or slaughter
    • stock to/from agistment.

See Disaster relief loans and Grants and subsidies for more information.

Financial institutions

Banks are providing help for customers affected by natural disasters through a range of financial assistance packages, deferred loans, waived fees and charges, grants and relief. Contact your bank's helpline for more information on the options available to you.

Financial counselling services

Indigenous Business Australia

IBA has established a bushfire crisis fund to assist their business finance and home loan customers.

If you've been directly impacted by the current bushfires through the loss of property or compulsory evacuation, the fund will provide the following support:

  • temporary suspension of loan repayments
  • access to a $2000 bushfire crisis grant to cover immediate needs
  • assistance with making insurance claims.

Further assistance for business customers will be assessed on an individual basis.

If you need assistance, call IBA on 1800 064 800.

Planning Reform Fund and BASIX Certificate fees

Planning Reform Fund and BASIX Certificate fees will be waived on all development applications related to homes damaged or destroyed in the recent bushfires.

Fire-affected property owners can also arrange for a BASIX Certificate to be issued free of charge. 

For more information, visit the NSW Department of Planning, Industry and Environment