With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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Payroll tax deferrals

Businesses can opt in to defer payments on the 2020-21 annual reconciliation return and wages paid in July and August. Interest-free repayment plans for up to 12 months will be available.

How much

  • deferral of 2020-21 reconciliation (due 28 July) and payments due on 7 August and 7 September until 7 October 2022.


Any business paying payroll tax.

For more information, visit Revenue NSW.

Payroll tax concessions

Concessions to help reduce overheads for eligible businesses with a 30% decline in turnover.

How much

  • 50% reduction in 2021-22 payroll tax where there is a 30% decline in turnover.


  • a revenue decline of 30%
  • for businesses with Australian wages up to $10 million.

For more information, visit Revenue NSW.

Instant asset write-off

The Australian Tax Office (ATO) has increased its instant asset write-off threshold to $150,000 per asset for eligible businesses.

Boosting cash flow for employers

The Australian Government is providing a tax-free payment to eligible small and medium-sized businesses and not-for-profits (including charities) with aggregated annual turnover under $50 million that employ workers. Employers can receive an amount from $20,000 up to a maximum of $100,000 across two payments. For more information, visit Boosting cash flow for employers.

Backing business incentives

The Australian Government via the ATO is accelerating depreciation deductions. The time-limited backing business incentive aims to support business investment and short-term growth. A deduction of 50% of the cost of eligible new assets will apply.

ATO COVID-19 helpline

If you are experiencing difficulties meeting your tax and superannuation obligations because of COVID-19, phone the ATO Emergency Support Infoline on 1800 806 218.

ASIC COVID-19 relief

If you are experiencing difficulties meeting your obligations to the Australian Securities & Investments Commission (ASIC) due to COVID-19, you have the option of discussing payment plans and applying for fee waivers. For more information, visit ASIC COVID-19 relief.

Civil marriage celebrants annual registration fee

The Australian Government is waiving the annual fee for civil marriage celebrants when they renew their registration for the 2020-21 financial year. For more information, visit Fee relief for struggling marriage celebrants.

Toll roads

Sydney Harbour Bridge and Tunnel toll notices

Customers experiencing financial hardship due to COVID-19 can contact the toll recovery team to discuss options including:

  • temporary suspension of payment
  • scheduling of a payment plan to repay toll notices.

Call (02) 9354 5144 or email toll.recovery@transport.nsw.gov.au.

E-Toll customers

Transport for NSW E-Toll can support those having trouble with their E-Toll account due to COVID-19.

Call 13 77 88 or email e-toll@service.nsw.gov.au 

Linkt customers

Linkt have a range of support services available to help customers including:

  • more time to pay
  • fee waivers
  • payment plans.