With the latest COVID-19 health advice to stay home, we strongly advise you to use our website or call 13 77 88, rather than visit a service centre. Visit our COVID-19 page for information and advice on the assistance available for NSW residents and businesses.

Stay home: use online transactions or call 13 77 88
COVID-19 assistance

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Australian Government COVID-19 app

Access important advice, updates on restrictions, new and existing support programs and Australian data via the Australian Government’s coronavirus app and WhatsApp channel. The app is available on Apple and Android devices, and the WhatsApp channel can be accessed by entering aus.gov.au/whatsapp into your internet browser.

Business continuity toolkit

The NSW Small Business Commissioner has a free, online practical guide to help businesses create a continuity plan. Using the templates and checklists provided, you can create a plan unique to your needs, to help you prepare for times of emergency.  

For more information, visit Build a Business Continuity Plan.

business.gov.au

For COVID-19 information and support for business, including details about financial assistance for sole traders, employers and companies, tax support and general resources, visit business.gov.au.

Cancellations and refunds of goods and services

The Australian Competition & Consumer Commission (ACCC) has guidance for managing cancellations, delays and suspensions of products and services. For information about your rights and responsibilities as a business owner, refund entitlements and fair pricing, visit the ACCC website.

For additional information and support specific to businesses operating in NSW, including questions about real estate, refunds for cancelled travel and events, and price increases due to COVID-19, visit NSW Fair Trading.

COVID Safe Check for NSW businesses

The NSW Government's COVID Safe Check program supports your business to keep the community safe from COVID-19.

Visit COVID Safe businesses to create a COVID-19 Safety Plan specific to your industry, then register and promote your business as COVID Safe.

Customer communication resources

The Australian Government Department of Health has created publications and posters that small businesses can use to tell their customers about changes to trading during COVID-19. These include video, audio, print ads and fact sheets, and posters for physical distancing, good hygiene practices, mental health and identifying symptoms.

Cybersecurity for small businesses

Protecting your small businesses from cyber attacks and disruptions is important during COVID-19. Access advice and information at the Australian Cyber Security Centre (ACSC).

Dispute resolution

The Small Business Commissioner offers a confidential dispute resolution service that helps small businesses work through problems with other businesses or government. They help businesses work towards a solution through negotiation and communication, and can assist small businesses with issues in relation to insurance and regulatory concerns.

Food businesses

For information related to food businesses and COVID-19, including food safety, workforce impacts and food safety inspections, visit NSW Food Authority.

Free business services

The Australian Information Industry Association (AIIA) has launched Australian Business Continuity to provide small business with access to free business services and special offers.

Free remote working software

Global software development company Atlassian has made its remote-friendly software products available for free to small businesses with teams of up to 10 people.

Go Local First campaign

To support the recovery of the small business sector, the Council of Small Business Organisations of Australia (COSBOA) has launched the Go Local First campaign, to encourage customers to purchase goods and services from local businesses either in-store or online. For more information about how you can get involved, visit Go Local First.

Insolvency framework reforms

The Australian Government is undertaking reforms to its insolvency framework that will enable more small businesses to quickly restructure and survive the impacts of COVID-19. Reforms will also simplify liquidation pathways. 

New processes will be available from 1 January 2021. For more information, visit Insolvency framework reforms – Media release.

Planning tool for reopening your business

The National COVID-19 Coordination Commission (NCCC) has an online tool to help businesses develop a plan to keep workers, customers and the community safe as they reopen or increase their activities in the weeks and months ahead. Find out about the NCCC's planning tool to help businesses reopen and be COVID safe.

Privacy guidance for businesses collecting customer information

The Office of the Australian Information Commissioner (OAIC) has advice and guidance on privacy requirements for businesses that need to collect the personal information of customers for the purposes of COVID-19 contact tracing. To find out more, read the OAIC's privacy guidance

Update your Google information 

If your business has been affected by COVID-19, review your Google My Business profile to ensure your customers can find up-to-date information about your opening hours and trading details. Visit Google for a guide on how to edit your profile to include altered hours of operation and additional precautions your business is taking to ensure the safety of staff and customers.