Add a digital licence or credential to the Service NSW app

Overview

You can access some NSW Government licences and credentials (certificates and cards) digitally using your smartphone or tablet. Once you add a licence or credential, you can view and show it from your device.

Adding a digital licence or credential to the Service NSW app is optional, free and safe.

Digital licences and credentials do not replace physical cards. In some situations, such as doing construction work, you'll still need to carry your physical card as proof.

You can access the terms and conditions and privacy collection notice for digital licences and credentials at anytime.

Instructions

To add a digital licence or credential to the Service NSW app:

1. Download the Service NSW app on your phone. If you already have the app, update to the latest version.
2. Log in to the Service NSW app with your MyServiceNSW Account details.
3. To add a licence or credential, either select 'Add' next to 'Licences & Credentials' or select 'Add a licence or credential' from the carousel.
4. Follow the prompts to add your licence or credential to the Service NSW app.

Note: Businesses can manage their licences through their Service NSW Business Profile.

What happens next

Once you add a licence or credential, it will be available in the carousel on the homescreen of the Service NSW app. 

All your licences, credentials and settings are deleted from your device when you log out of the Service NSW app. You’ll need your MyServiceNSW Account email, password and PIN to access your digital licences and credentials again.

Digital licences and credentials

You can access the following digital licences and credentials on the Service NSW app:

• NSW Digital Driver Licence
• Boat driving licence
  You must carry your physical card when operating a personal watercraft at any speed.
• Recreational fishing licence
• Responsible Service of Alcohol (RSA) or Responsible Conduct of Gambling (RCG) Competency Card
  Your email address must be the same for both your competency card and your MyServiceNSW Account.
• Seniors Card or Senior Savers Card
• Trade licences, certificates and training cards
  You must carry your physical card when you're working.
  • High risk work licence
  • Individual contractor licence
  • Qualified supervisor certificate
  • Tradesperson certificate (plumbing, draining and gasfitting)
  • White card (general construction induction training card)
• Working with Children Check (WWCC).

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