Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts.  For help, go to our MFA set up guide.

Customer service message: MyServiceNSW Account
Multi-factor authentication will soon be required for all MyServiceNSW Accounts. For help, go to our MFA set up guide.

Customer contact and accounts

Service NSW is committed to delivering a world-class one-stop shop for citizens and businesses wanting to access government services online, over the phone or face-to-face through one of our service centres located across the state. 

We continually measure our performance and use customer feedback to improve the customer experience across the different channels.

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Digital licences

Some NSW government licences and permits are available digitally, using a smartphone or tablet device. A digital licence allows you to view, show and renew that licence.

You'll need to have a MyServiceNSW Account and the latest version of the Service NSW app. You can then add the licence to your MyServiceNSW Account.

Cost of living programs

We deliver the Savings Finder program, including rebates and vouchers, in partnership with agencies such as Office of Sport, Create NSW and Transport for NSW.

The Savings Finder program is helping NSW residents save on everyday costs and more. By answering a few simple questions through our online eligibility tool, customers can identify more than 70 rebates and vouchers they may be eligible for. You can book a free one-hour appointment with our Savings Specialists, who will help you access savings available that are specific to your needs.  

To date, it’s estimated we have delivered $10.82 billion in savings to the people of NSW from the Savings Finder program.

* Customer satisfaction reflected over last 12 months.

Last updated: 2 July 2025